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Customer Advisor
Customer Advisor – Part Time
Overview
- Part-time position available for 18 or 22.5 hours per week
- Permanent contract
- Shifts: Monday to Sunday, 7:00am – 8:00pm
- Location: B&Q Peterborough
- Salary: £13.10 per hour (UK notional hourly rate)
About the Role
We empower customers to improve their homes and make life better. As a Customer Advisor, you’ll be the face of our store—a trusted advisor and key inspiration behind customers' home improvement projects.
Every day, you’ll guide customers with expert advice, raise sales, manage stock, set up visually appealing displays, and ensure our store always looks its best. You’ll receive tailored training in areas such as paint-mixing and timber cutting—but most importantly, you’ll excel in great customer service.
Key Responsibilities
- Provide expert consultations to customers on projects large and small
- Drive sales through tailored advice and product recommendations
- Organise and maintain in-store stock, including displays and merchandising
- Build strong relationships with customers, becoming their go-to guide for home improvement
- Stay updated on new products, technology, and best practices
- Assist in customer-focused tasks such as paint-mixing and basic timber cutting (where applicable)
- Contribute to a positive store environment that reflects quality and expertise
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Requirements & Skills
We’re looking for someone who is:
- Customer-focused, passionate about helping people make the best choices for their homes
- Friendly, outgoing, and energetic—someone who people enjoy spending time with
- Willing to learn new technologies and working methods to improve services
- Team-oriented, collaborative, and able to thrive in a variable workload
- Flexible, comfortable with working shifts including weekends, evenings, and bank holidays
Benefits
B&Q is committed to fostering an inclusive, supportive workplace where employees have equal opportunities to grow. Join us to experience:
Career Growth & Wellbeing
- Diverse & committed team: Helping us continually improve diversity, equity, and inclusion
- Support networks for colleagues of varied backgrounds (LGBTQ+, BAME, neurodiverse, disabling conditions, etc.)
- Recognised benefits to support overall wellbeing
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Competitive Package
- Competitive salary: £13.10 per hour
- Award-winning pension scheme
- ShareSave options (an extra financial benefit)
- 39 days holiday (+ bank holidays) equating to 6.6 weeks
- Payroll giving to support causes close to your heart
- Employee Assistance Programme for welfare and mental health support
- Routine store discounts for employees (because every home should be yours too)
- Wellbeing initiatives including fitness programmes and relaxing breaks
- Team culture where everyone’s contributions are valued
We want to ensure you can fully showcase who you are in the interview process, which is why we offer recruitment adjustments— please contact recruitment@b-and-q.co.uk if you need support.
LI-ONSITE sourced opportunity (local to business)
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