JoJo Maman Bébé
Customer Advisor - 24 Hours
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Your Role in JoJo
About the Role
Do you dream of a role where you can make meaningful contributions that help mark days well spent? If you're passionate about retail and ready to begin a fabulous adventure, JoJo may have the perfect opportunity for you.
Each JoJo store is unique—whether it’s a two-floor trading experience, a quirky layout or an interesting location. These stores have a distinct Life of the Own and it's rooted in the relationships with their customers. Many of them remain loyal to the brand and the local store team.
The Unique Selling Point (USP) for JoJo in a changing retail world is the connections they build with customers.
Job Responsibilities
You'll essentially be the face of JoJo, providing a fantastic level of customer care and service that sets them apart. Your tasks include:
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Guiding, informing, and assisting customers in making the correct purchase across their huge range of clothing and products. This could involve:
- Measuring and advising on bra fitting
- Discussing maternity wear
- Demonstrating baby carriers to interested parents
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Ownership of digital and physical sales channels:
- Preparing and shipping Ship from Store or Click and Collect orders daily
- Liaising with customers, both in-store and over the phone, on these Omni-Channel orders.
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Continuous learning and product development:
- Utilizing digital or virtual learning platforms to develop knowledge and retail skills.
- Embracing new product knowledge and learning independently to increase sales opportunities.
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Customer service excellence:
- Actively listening to customers' needs to provide an effective best-fit solution.
- Maintaining high standards and taking pride in keeping your store immaculate.
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- Flexible expectations: A typical week involves 5 x 6-hour shifts, though flexibility is required depending on store demands.
Skills & Qualifications
- Experience: Previous retail, customer service, and sales experience is beneficial.
- Technical Skills: Competent IT skills and the ability to quickly adapt to new systems.
- Product Knowledge: Capability to learn, retain information on products, and communicate clearly.
- Independent Learning: Strong self-development mentality with the curiosity to independently learn about new products.
- Sales Approach: Empathetic, active listening, and understanding customer needs without adopting hard sales.
- Collaboration: Ability to work harmoniously and respectfully within a small team.
- Flexibility: Capacity to adjust to the needs of a 7-days-a-week retail environment.
- Attention to Detail: Wanting to ensure the store always looks tip-top.
Minimum Age Criteria
We will only recruit individuals over the school leaver’s age. You can check the details for England, Wales, Scotland, and Northern Ireland here.
Company Values & Culture
Looking for a brand ambassador who embodies the following:
- Honesty and respect in every interaction
- Collaboration with fellow team members and active listening
- Ownership towards fulfilling all aspects of the role
Perks & Benefits
JoJo offers the following extras to employees:
- Annual leave: Extra day for each year up to a total of 38 days.
- Birthday leave: Take the day off to celebrate!
- Bonus scheme: Non-contractual bonus for company success.
- Pension scheme: Enhanced pension benefits to help plan for the future.
- Cycle to work: Join the cycle-to-work scheme.
- Financial wellbeing: Access to an app offering 40% of earned wages anytime you need.
- Smart Money Cymru: Savings scheme—no need to live in Wales!
- Flexible work options
- Social events: Fabulous in-store and team activities.
- Communities: Volunteer days to support nearby communities through initiatives.
- Wellbeing Hub: Prioritise self-care with extensive health programs.
- Specsavers: Free sight test and support towards glasses (Terms & Conditions)
- Staff discounts: Enjoy exclusive deals such as:
- 40% off JoJo branded lines
- 25% off full-price NEXT products
- 10% off NEXT Beauty products
- Up to 10% off most branded products
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- Training & Development: A training environment where learning is an important part of the job.
JoJo’s Mission
Behind every product line, JoJo strives to create children’s clothing and accessories that reflect their silly, messy, adventurous, and imaginative spirit. JoJo isn’t just about selling goods; it’s about building a warm, inclusive community both within its 39 UK & Ireland locations and online.
As a B Corp, JoJo is fundamentally committed:
- To sustainable practices that benefit both the planet and communities.
- To fostering diversity and inclusion—values different cultures, experiences, and backgrounds for a richer, more dynamic team.
JoJo believes in every member’s potential, providing opportunities for growth, sustainability, and teamwork.
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Jessica, London
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