JoJo Maman Bébé
Customer Advisor - 4 Hours
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Customer Advisor - 4 Hours
JoJo Store Team Member – Customer Care & Sales
Do you dream of a role where you can make meaningful contributions in days well spent? If you're ready to begin a fabulous adventure and passionate about retail, JoJo has the perfect opportunity for you!
About the Role
Each JoJo store is unique—whether spanning multiple floors, showcasing quirky layouts, or nestled in a dynamic location. Our Unique Selling Point (USP) lies in the relationships we forge with our customers, many of whom remain loyal to both our brand and their local team. You’ll be the face of JoJo, delivering a level of customer care and service we pride ourselves on.
Your responsibilities will include:
- Guiding, informing and assisting customers in correctly purchasing our extensive clothing and product range—whether helping an expectant parent, an excited grandparent, or any number of busy shoppers.
- Upholding our B Corp principles by ensuring customer service aligns with our ethical values.
- Supporting our growing Omni-Channel strategy through Ship from Store and Click and Collect, preparing orders daily and liaising with customers via phone.
You’ll contribute to our vibrant retail environment by:
- Assisting customers with diverse needs—from bra measurements, maternity discussions, or demonstrating baby carriers.
- Processing Omni-Channel orders and ensuring flawless execution.
- Continuously upskilling through digital or virtual learning platforms.
A typical week involves a single 4-hour shift, though flexibility is required in alignment with store needs.
Responsibilities
- Customer Service & Sales
- Provide exceptional service to customers across all shopper demographics.
- Articulate product knowledge with clarity and enthusiasm on codes, measurements, and features.
- Identify customer needs and offer relatable solutions due to diverse shopping tasks.
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Omni-Channel & Operational Support
- Prepare and dispatch in-store purchases as part of Click and Collect or Ship from Store offerings.
- Use systems to manage orders accurately and efficiently.
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Store Maintenance & Retail Excellence
- Keep stores immaculate, maintaining our high standards of presentation.
- Collaborate within small teams to uphold ** JoJo’s customer-centric vision**.
Requirements
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Experience & Attributes
- A background in retail, customer service, or sales is preferred.
- Competent IT skills and fast adaptation to new software and systems.
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Customer Engagement
- Confident in listening actively and tailoring service to each customer’s expectations.
- Able to articulate product details persuasively while avoiding hard-sales tactics.
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Teamwork & Flexibility
- Approachable with a blend of empathy and expertise to build strong relationships.
- Must thrive in a fast-paced, multi-team environment with a commitment to customer-first values.
- Open to a 7-day-a-week schedule as required by store operational needs.
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Note on Age
- Minimum hiring age applies per UK/Eire regulations—consult guidelines here.
Our Commitments
- Diversity & Inclusion As a B Corp, we celebrate diversity and embrace candidates from all backgrounds.
Perks & Benefits
Financial & Development
- Extra annual leave: bonus day per year, up to 38 days.
- Birthday leave: use a worked day as a birthday gift.
- Non-contractual bonus: performance-based rewards to celebrate team and company milestones.
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- Financial Well-being
- Access to an enhanced pension scheme.
- Cycle-to-work scheme for eco-friendly commuting.
- Smart Money Cymru savings app offering flexible withdrawals (not Wales-exclusive).
Product & Retail Benefits
- Discounts:
- 40% off JoJo® branded lines
- 25% off full-price NEXT products
- 10% off NEXT Beauty
- Up to 10% off partner brands
Wellbeing & Social Culture
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Unlimited social events that celebrate staff and community.
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3 paid volunteer days yearly to support local causes.
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Proprietary Health and Wellbeing hub with health resources.
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Free Specsavers sight tests and limited funding for glasses.
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"It’s Up to You" Culture Ongoing tailored training and development opportunities for career growth.
Why Join JoJo?
We believe clothing allows children to explore, create, and simply be themselves. Our products are designed from the heart—happy, lasting, and unapologetically child-led.
- Our mission extends beyond retail: we’re a B Corp dedicated to sustainability, ethical ethics, and community.
- With 39 UK/Ireland outlets and a fast-growing digital platform, next-gen opportunities await.
At JoJo, we connect daily with parents, grandparents, and the young who inspire our work. Every transaction is a connection you’ll cherish.
Join a store that marries texture and joy, service and care.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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