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Customer Advisor
Customer Advisor (Customer Delivery) – Severn Trent
Business Unit: Customer Solutions Division: CS CC Customer Delivery Start Date: 7th September 2026 Post End Date: 10th July 2026 (Note: This likely refers to fund availability for recruitment) Location: Pride Park site, Derby Salary Range: £27,495.68 (including annual company pay increase) Hours: 37 hours/week (flexible shift pattern between 8:00am – 6:00pm Mon–Fri) Contract Type: Full-time contract Training Programme: Mandatory 4-week full-time induction (Mon–Fri, 9:00am – 5:00pm from 7th September 2026)
At Severn Trent
Our people are our backbone. As a top 5% globally for employee engagement and proud of our enrolling lowest下载 Glassdoor rating, we prioritise inclusivity, growth, and making a real impact. If you care about environmental sustainability and community welfare, we want you on our team.
The Role: Customer Advisor
About the Work
- You’ll build meaningful connections with customers via phone, email, and live chat, tailoring solutions the way you’d want to be helped.
- Empowered problem-solver: Take ownership of intricate queries, finding creative resolutions—no task is too complex.
- Proactive and adaptive: Work in a fast-moving environment where every day brings new challenges and answers.
- Team-focused: Collaborate closely with 12-team members at Derby’s Pride Park site to driveшения a culture of mutual respect and team spirit.
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What You’ll Love
- A supportive culture shaped by diverse perspectives—you’ll be at the heart of meaningful work.
- Real team culture: Building relationships with strong, driven colleagues who are passionate about humanising customer experiences.
- Developing alongside growth: Training and mentoring embeds courage and resilience to tackle future obstacles.
What We’re Looking For
Key Qualities (We Care About These More Than Experience)
- Empathy & Energetic Approach: A natural ability to listen, engage, and deliver brilliance under pressure.
- Problem-Solving Skills: Think quickly on your feet—ownership and accountability are integral.
- Preparation for Breakthroughs: Ready to learn continuously amidst rapid changes in a dynamic industry.
- Team Player Ethos: Knowing “we all win”, with confidence to drive change and champion inclusive solutions.
- Adaptability: Thriving in unpredictable situations—no day is the same.
Ideal Background
Are the technical skills strictly required? No. We value:
- A positive mindset—people who empower others first.
- An ability to collaborate effectively and communicate clearly.
- Examples showing you go above and beyond because you care.
- Equity and neurodiversity: All are welcome—differences add richness to our team.
What We Offer in Return
A Career, Not Just a Job
We invest in your growth and reward effort. Here’s what you’ll benefit from:
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Core Benefits
✅ Competitive salary (£27,495.68) with annual increases ✅ 25 days paid holiday plus bank holidays (+ 5 optional buy/sell days per year) ✅ Potential bonus of up to £1,500 (subject to eligibility) ✅ Generous paid family leave: 12 months fully paid maternity or adoption leave
Support & Rewards
✅ Matching pension scheme: Double your 7.5% given us 15% total ✅ Savers scheme: Buy Severn Trent shares at discounted rates ✅ Severn Trent Academy: Customised training and development ✅ Electric vehicle push + retail discounts & erringe dining ✅ Impactful time off: 2 paid volunteering days/year
Join Us
Securing a future at Severn Trent starts with you. Here’s how:
- Apply in five minutes:
- Share an updated CV (showcase your passion, adaptability, and team attitude).
- Assessment: You’ll receive an email link to an online test ( expires in 5 days—do not delay).
- Next steps: Throw us North our decision FAST, or simply a failure to engage—however, we’ll follow up.
Our commitment to you: We’ll prioritise communication—got questions before applying? Our recruiter, Daniel McCormack, is happy to help.
Our Manager: Surinder Webster will ensure your journey is equal part challenging and rewarding. We’re excited to meet you! 🌊
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