JoJo Maman Bébé
Customer Advisor - 8 Hours
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Customer Advisor - 8 Hours
Join the JoJo Team – Retail Consultant (Customer Service & Sales)
Your Role—Passion Meets Purpose
Do you dream of a role where each day leaves you fulfilled? If you thrive in retail and enjoy making genuine connections, we’re looking for dedicated individuals who share our vision:
Each JoJo store is unique—whether a two-floor staple, a quirky neighbourhood treasure, or a landmark location. At the heart of this, our Unique Selling Point (USP) is the close relationships we foster with loyal customers. Your journey starts here:
You’re the face of JoJo, embodying our signature exceptional customer care and trusted guidance. From helping expectant parents try on maternity wear to demonstrating baby carriers, your expertise transforms purchases into memorable experiences.
About the Role
As a Retail Consultant, you’ll:
- Represent our brand ethos through outstanding service, ensuring every customer leaves with confidence.
- Provide knowledgeable product advice across our extensive range—from baby clothes to parenting essentials—to find the perfect solution.
- Expand your expertise via digital learning platforms and product training initiatives.
- Own and fulfil omni-channel orders (ship-from-store, click-and-collect), ensuring seamless transitions from online browsing to seamless delivery.
- Maintain a spotless retail environment, adhering to our meticulous store standards.
What Your Week Looks Like
A rotation of four-hour shifts (flexible to store demand) to balance work with life. Your core tasks will include:
- Customer Engagement: Champs handling diverse needs—whether it’s bra measurements or gearing up a parent-to-be.
- Omni-Channel Operations: Managing online orders daily—prepping items, communicating with customers, and resolving queries.
- Store Care: Supporting the team to keep the store immaculate and welcoming.
- Continuous Growth: Learning new products independently, embracing challenges, and refining your retail acumen.
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Skills & Qualities That Will Shine
Honing these will make you an asset to the team:
- Retail/Sales Experience: Previous hands-on experience with customer service and sales—real-world examples preferred.
- Tech Savviness: Confident with retail systems, quick at adapting to new platforms or tools.
- Product Genius: Ability to memorise and clearly explain features/benefits of JoJo’s evolving product line.
- Adaptability: Thrive on independent learning—curious about new products, fertility, and parenting needs.
- Soft Skills: Sales don’t work by pushiness; you’ll excel with empathy, active listening, and tailored advice.
- Team Player: Harmony and mutual respect are vital in our tight-knit, fast-paced teams.
- Flexibility: With many stores open seven days a week, shifting hours or covering gaps is essential.
Join a Retailing Giant With a Conscience
JoJo was born from a belief: happy children + heartfelt products set the stage for meaningful lives. But our impact extends further:
- As a B Corp, we embed sustainability into every part of our operations.
- Diverse Teams: We celebrate background diversity, fostering inclusion and growth opportunities.
- Community-Driven: Volunteer days support local causes near you.
Required Minimum Age
Per UK law, candidates must be over the school-leaver’s minimum age. For specifics on your area: 🔗 UK Government School Leaving Rules
Why We’re Worth Your Time
we celebrate every milestone and contribution:
Your Benefits
✔ Annual Leave: +1 day per year, up to 38 days. ✔ Birthdays Off: Celebrate freely—enjoy paid time! ✔ Bonuses: Voluntary but rewarding non-contractual bonus schemes tied to store success. ✔ Pensions & Savings:
- Enhanced pension plan (building your future).
- Smart Money Cymru savings scheme—customised for UK & Wales (yes, even outside Wales)! ✔ Earn While You Opportunities:
- Cycle-to-Work Scheme—save on your commute.
- Financial Wellbeing App: Tap into 40% of your earnings whenever you need it. ✔ Flexibility: Adaptable role times and locations. ✔ Community & Culture:
- Fabulous team events—geant socials included!
- Stress-free volunteering—give back with volunteer days.
- Health Hub: Prioritise wellness with resources and support. ✔ Sight & Style Perks:
- Specsavers voucher—free sight test + contribution towards glasses (T&Cs apply).
- Exclusive discounts on all we sell!
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✅ Staff Discounts:
- 40% off our JoJo-branded children’s wares.
- 25% off full-price NEXT clothing.
- 10% off NEXT Beauty and Grocery.
- Up to 10% off most branded items.
➜ Training & Growth:
- "It’s up to you" philosophy: Develop via consistent training, mentorship, and mentoring.
- Opportunities ripe for promotion to more senior roles.
Explore Our Mission
At JoJo, we design worthy, joyful products that help kids—be it a messy playdate, impromptu adventure, or tender moments with family. We take pride in creating a collaborative workspace where both employees and customers feel considered and cherished.
Our doors welcome fresh minds, fresh perspectives—hello new ideas, generational experiences, and different backgrounds, because diversity drives our culture and growth.
Ready to transform a career into a joyful community contribution? Let’s chat! 🌟 #JoinJoJo | #RetailAmbassadors | #ParentingHero#Collection
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