JoJo Maman Bébé
Customer Advisor - 8 Hours
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Customer Advisor - 8 Hours
JoJo Store Team – Meaningful Retail Adventure!
About the Role
Do you dream of a fulfilling, day-to-day role where you can make a real difference? If you’re passionate about retail and want to join an exciting journey, we’re looking for passionate individuals to be the heart of JoJo!
Each JoJo store has its own personality—whether it’s across two floors, uniquely quirky, or nested in a special location. Our Unique Selling Point (USP) is the human connection we build with loyal, repeat customers who love their local team. This is your chance to be that team—the friendly face, providing top-tier customer service, guiding purchases, and offering expert advice on our varied clothing and products, from expectant parents to excited grandparents.
Driven by B Corp principles, our team will always champion sustainability and ethical values. Whether assisting in-store, handling Omni-Channel orders (like Ship from Store or Click and Collect), or supporting our customers digitally, you will play a central role in delivering seamless experiences.
A Day in Your World
- Assist diverse customers—whether measuring bras, discussing maternity wear, or demonstrating baby carriers to curious parents.
- Prepare and fulfil Omni-Channel orders efficiently while acting as the go-to point for in-store or phone enquiries.
- Continuously upskill using our digital and virtual learning platforms for both product knowledge and retail expertise.
- Empathetically solve problems—actively listening to customer needs and offering the most suitable solutions.
- Maintain our stylish, pristine standards—ensuring your store looks nothing short of immaculate.
Typical commitment: 2 x 4-hour shifts per week (though flexibility is often needed due to store demands).
Skills and Attributes
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You’ll shine if you bring:
- Retail, customer service, or sales experience (a must!).
- Strong IT skills—rapid adaptation to new systems and tools.
- Deep product knowledge—your customers will trust your insights, so there’s a lot to learn (we encourage curiosity!).
- A self-driven mindset—confidently introducing yourself to new product ranges and sales opportunities.
- Non-pushy sales ability—you’ll understand customer needs, listen actively, and offer genuine, respectful solutions.
- Teamwork & respect—collaborating harmoniously within our tight-knit store teams.
- Adaptability—most stores operate 7 days a week, with changing shifts.
- A keen eye for perfection—always keeping our spaces clutter-free and welcoming.
Note: Due to company policy, we only recruit individuals over the school-leaver age. For full details, visit GOV.UK’s school-leaver guidelines.
What We Expect: Our Culture in Action
We’re looking for team members who:
- Embody our brand: Championing our values and ethos consistently.
- Genuinely care—prioritising honesty, respect, and open communication in every interaction.
- Own your role—whether resolving issues, supporting colleagues, or assuming responsibilities.
Perks & Benefits – Because We Care
- Extra holiday time: Earn 38 days annual leave (including an extra day per year served).
- Sometimes birthday’s cool: Take the day off and celebrate!
- Recognition matters: Non-contractual bonus scheme—celebrate store successes and team milestones.
- Plan for future: An enhanced pension scheme as part of our total reward structure.
- Commute easier!: Cycle to Work Scheme—help fund your bike for a smoother ride.
- Flexible finances: Standing Order Savings—gain access to 40% of your earned wages anytime.
- Smart financial tools: Smart Money Cymru savings options—open to all UK workers.
- Work-life balance: Flexible work options—because we value what you get done, not just the hours.
- Let’s celebrate!: Join ‘fabulous social events’—feel the team spirit first-hand.
- Give back together: Volunteer days—contribute to our local communities.
- Prioritise your health: Health and Wellbeing Hub for support and information.
- See clearly: Specsavers voucher—free sight test + glass contribution (T&Cs apply).
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JoJo Discounts & Enjoyments
We love our products—and so should you!
- 40% off JoJo’s branded clothing lines.
- 25% off full-price NEXT merchandise.
- 10% off NEXT Beauty essentials.
- Up to 10% off most industry-branded products.
Training & Growth
Embrace an “It’s up to you” environment:
- Ongoing training—from product knowledge to retail leadership.
- Hands-on learning—daily discussions with our experienced teams.
JoJo’s Mission & Values
Turning everyday moments into joyful escapes for children, from imaginations to adventures. But our commitment is more than product obsession—we’re focused on an inclusive, sustainable community.
As a B Corp, being responsible matters—our global environmental stewardship and community engagement are non-negotiable. Every task, every employee, and every day is an opportunity to uplift our teams, customers, and the world we live in.
At JoJo, we believe diversity drives strongest businesses. We want everyone—regardless of background—to thrive, innovate, and grow with us. Enriching perspectives make us stronger; nurturing the next generation is at the core of our sustainable, culturally-inclusive future.
We’re JoJo.
Let’s join the adventure. 🚀
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