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Customer Advisor
Customer Advisor – Boots (London)
Salary: £13.02–£15.10 per hour, with an increase after 6 months in role.
Ideal for beginners or those in retail looking for a great first step or new challenge—this role could mark the start of a long-term career with us.
About The Role
Working onsite and reporting to an Assistant Store Manager or Store Manager, you’ll play a versatile role, including:
- Supporting on tills
- Advising and assisting customers
- Working in back-shop areas
Your Day-to-Day Responsibilities:
To provide exceptional customer service, you’ll:
- Build rapport with customers and address their needs with thoughtful advice about our products, whether they’ve heard of a particular item or just need help selecting one.
- Communicate key in-store promotions, offers, and loyalty schemes to maximise engagement with our customers.
- Ensure display standards are met, assist with checkouts, and maintain efficient stock management—back rooms, front-facing floors, it all matters.
- Collaborate with your team to create an environment that’s clean, tidy, and welcoming, making it a proud space for colleagues and shoppers alike.
- Receive award-winning training accredited by the Institute of Customer Service—so you’re fully equipped for success.
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What You’ll Need To Have
While full training is provided, these are the qualities we look for:
Essential Attributes:
- Thriving in a fast-paced, diverse environment.
- Excellent communication and listening skills.
- Strong teamwork ethos—you love supporting, collaborating and taking team spirit further.
- Relish in -small but meaningful moments that create big customer impact.
- A drive to be an authentic Boots brand ambassador, helping customers discover the right products for them.
Skills (Desirable, Not Essential)
- Customer service experience or a track record of delivering stellar service (nice to have—but we’d still love to hear from you if this isn’t you).
Benefits
Our commitment to you includes:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous staff discounts
- Enhanced maternity/paternity/adoption pay (including a gift card perk for new parents or adopters).
- Flexible benefits package
- 24/7 free counselling and support through TELUS Health (our Employee Assistance Programme).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Visit boots.jobs/rewards for whole-salary information and other flexible benefits—we’ll tailor rewards to suit your needs.
Note: Salary estimates from third-party sites are not Boots-endorsed—our figures are always up-to-date on our site.
Why Join Boots?
Above all, Boots is a workplace where inclusion and kindness flourish. We:
- Befriend a diverse team and passionately support equal opportunity.
- Strive to create an environment where everyone feels valued and empowered to succeed.
Progress starts here. Your creativity, commitment, and caring nature help us make a bigger impact.
N.B.: Full-time roles can also be flexible discussed—part-time or job-sharing options considered. Reach out if you need assistance during recruitment, and we’re happy to provide adjustments to make the process work best for you.
Next Steps
Successful candidates will be invited for an in-store interview within 14 days of application.
Successfully apply today—start a journey with Boots!
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