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Customer Advisor (Hourly £13.02–£15.10)
Joining us as a Customer Advisor is a fantastic opportunity, whether you're seeking your first job and looking to gain experience or bringing retail expertise to a new challenge. This role could mark the beginning of a successful career with Boots.
About the Role
You’ll work onsite, reporting to the Assistant Store Manager or Store Manager, contributing to both customer-facing and operational tasks.
Your day-to-day responsibilities will include:
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Delivering exceptional customer service by:
- Creating a welcoming experience, actively listening to customers' needs and providing tailored advice
- Showcasing our range of products, including recommanding items they might not have considered
- Offering small but impactful gestures, such as assisting with a basket
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Promoting in-store offers and deals to enhance the customer experience
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Ensuring smooth store operations, including:
- Maintaining effective product placement and display
- Providing customer service on the till
- Supporting stock management and store presentation
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- Collaborating with colleagues to create a polished, customer-focused environment
As part of your onboarding, you’ll receive accelerated training, meeting our award-winning standards in customer service, recognised by the Institute of Customer Service.
What You’ll Need
Essential
Full training is provided, and we’re looking for individuals who:
- Thrive in fast-paced, varied environments
- Communicate clearly and listen attentively
- Enjoy building a team culture through collaboration
- Understand that small acts of service create a significant impact on customers
- Bring brand pride—dedicated to guiding customers toward the best products
Desirable (but not essential)
Experience in customer care or delivering outstanding service.
Our Benefits
At Boots, we support your wellbeing and growth with a range of benefits:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Employee discounts (competitive, allow you to benefit from Boots products)
- Enhanced maternity, paternity, and adoption pay + gift card for expecting or adopting parents
- A flexible benefits scheme
- Free, 24/7 counselling and support through TELUS Health (employee assistance programme)
Get help with your application
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Visit boots.jobs/rewards for further inquiries on benefits. Note: Any salary estimates from third-party sites are not verified by Boots.
Why Join Boots?
We champion a workplace where inclusivity and consideration allow everyone to flourish. As a proud, equal-opportunity employer, we celebrate the diversity of our colleagues, fostering a positive and welcoming environment.
As the heart of Boots, you play a vital role in driving meaningful change—changing lives for the better.
Next Steps
If your application is successful, you’ll be invited for an in-store interview within 14 days.
Flexibility: Where a role is intended for full-time hours, we encourage discussions around part-time and job-sharing arrangements. Should you need support at any stage of the process, please don’t hesitate to request reasonable adjustments to ensure you can present your best self.
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Jessica, London
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