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Customer Advisor
Customer Advisor
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
Join us as a Customer Advisor and seize a rewarding opportunity—whether it’s your first job where you can gain valuable experience, or you have experience in retail and are looking for a fresh challenge.
About the Role
As a Customer Advisor, you’ll work onsite under the supervision of the Assistant or Store Manager. Your responsibilities will include:
- Assisting on the tills and providing exceptional customer service
- Advising and supporting customers through:
- Proactive listening to understand their needs
- Answering questions and offering suggestions on our products
- Recommending items they may not have considered
- Maintaining a friendly, approachable manner
- Aligning with our in-store offers and schemes to provide customers with comprehensive information
- Promoting a seamless shopping experience by:
- Ensuring products are optimally displayed
- Providing efficient service at till points
- Supporting stock management in stock rooms
- Collaborating with your team to foster an environment where the store remains clean and professional
- Benefiting from award-winning training, accredited by the Institute of Customer Service
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Requirements: What You’ll Need
Successful candidates will demonstrate:
- An ability to thrive in a fast-paced, varied environment
- Strong communication skills—ability to listen and articulate effectively
- Enthusiasm for teamwork, promoting a collaborative atmosphere
- Awareness that small attentions make a significant impact on customer interactions
- Passion for representing Boots as a dedicated brand ambassador—helping customers find the maximum value and benefit from our products
No prior experience is necessary, as full training is provided.
Ideal Skills (Not Essential)
While experience in customer care and service delivery is advantageous, it is not mandatory.
Benefits
Boots offers a robust package of benefits to support your well-being and professional growth:
- Retirement Savings Plan
- Discretionary annual bonus
- Member discounts (generous employee savings)
- Enhanced paternity/maternity/adoption leave pay, plus a gift card
- Flexible benefits scheme (tailored to meet your needs)
- 24/7 employee assistance, including access to TELUS Health counselling and support
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Additional flexible perks beyond these are available—explore more at boots.jobs/rewards. Note: Salary estimates from external sources are not provided or validated by Boots.
Why Choose Boots?
Our mission is to empower everyone to thrive in an inclusive, supportive workplace. As an equal-opportunity employer, we embrace diversity and foster an environment where every voice belongs. Boots is driven by the belief that you—our team—are at the core of our mission to do better.
Next Steps
If successful, you’ll be invited for an in-store interview within 14 days.
- Boots is flexible: If a role is full-time, we’re open to discussing part-time or job-sharing arrangements upon application.
- We offer reasonable adjustments to ensure every candidate has the support they need during the recruitment and interview process.
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