Colten Care
Customer Advisor
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Customer Advisor
Customer Advisor
Salary: £36,000 per annum Hours: 40 hours per week
Introduction
We’re looking for an empathetic and driven Customer Advisor to join our team, working across:
- Woodpeckers, SO42 7RX
- Avon Reach, BH23 4AH
You’ll ensure our homes maintain high levels of occupancy by:
- Nurturing quality leads into sales
- Providing an outstanding customer experience throughout the process, including showroom visits for both private customers and professionals
- Engaging with the local community and professional contacts as an ambassador for Colten Care, supporting local promotional activities and events
You’ll collaborate closely with the Home Manager and care home teams to offer a professional ‘warm welcome’ to visitors, including:
- Escorting arrivals
- Helping residents settle into their new homes
You’ll also serve as the compassionate and empathetic support for families and relatives by:
- Responding to enquiries for assistance
- Providing administrative support
- Offering reassurance throughout the enquiry journey
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About You
Ideal candidates will have:
- A strong passion for helping people, particularly older adults
- A listening ear and the ability to balance sales enthusiasm with genuine customer service
- Core attributes:
- Professional, organised, and self-motivated
- A proven track record in a sales environment
- Ability to use initiative and adapt to fast-paced environments
Key skills:
- Literacy & numeracy with experience using the Microsoft Office suite
- Must be trained and insured to drive (you’ll own and use your own car as travel is occupational)
Important Notice: Business insurance is essential due to work-related travel.
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About Colten Care
We are a family-owned, independent care home group recognised for our exceptional reputation, winning industry awards for excellence. Our dedication to quality includes:
- 21 award-winning homes rated at least Good (7 rated Outstanding) by the CQC (Care Quality Commission)
- A commitment to keeping the resident at the heart of all operations
If you’re passionate about a career in elderly care, we’d love to welcome you to our team.
Benefits Package
- Uniforms provided
- Comprehensive inductions, training, and on-the-job support
- Opportunities for career progression
- Annual pay review
- Choice between hot and cold meals while on duty, plus drinks
- Contributory pension scheme
- No-cost background checks
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