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Customer Advisor – Retail (London)
The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.
About the Opportunity
Joining us as a Customer Advisor is a fantastic step, whether you're gaining your first work experience or transitioning into a new career in retail. This role offers:
Losing your first job search is an opportunity? Nothing at all.
About the Role
You will work onsite under the guidance of an Assistant or Store Manager and perform a mix of customer-facing and operational duties, including:
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Customer Service Excellence
- Listen, engage, and advise customers with a personal touch—whether clarifying their needs, answering product queries, or suggesting items they may not have considered.
- Foster positive interactions with small gestures (e.g., offering a basket).
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Marketing & Promotions
- Inform customers about in-store offers, discounts, and schemes.
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Store Operations
- Ensure signage is accurate, displays are appealing, and products are well-stocked.
- Assist with retail transactions and maintain order in stock and back-of-house areas.
- Collaborate with team members to keep the store clean, welcoming, and visually engaging.
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You will receive award-winning training, accredited by the Institute of Customer Service.
What You’ll Need To Succeed
Full training will be provided, so we are looking for candidates who excel in:
- Fast-paced, dynamic environments
- Balancing strong communication with active listening
- Working collaboratively to create a supportive team culture
- Prioritising small, meaningful actions that enhance customer satisfaction
Ideal candidates share the Boots brand values:
- Becoming a proud brand ambassador.
- Guiding customers to products that best suit their needs.
Bonus if you also have:
✖ Customer service experience (not required). ✖ A retail or hospitality background.
Our Benefits
At Boots, we invest in your wellbeing and professional growth with:
- Boots Retirement Savings Plan
- Annual discretionary bonus
- generous employee discounts (on Boots products and beyond)
- Enhanced parental pay (maternity, paternity, or adoption leave, plus a gift card for welcomed arrivals)
- Flexible benefits scheme (tailored to your lifestyle).
- Free, 24/7 counselling support through TELUS Health (Employee Assistance Programme).
Get help with your application
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More flexible perks like hybrid working options for London locations, plus tailored rewards—explore boots.jobs/rewards. Note: Third-party salary data is unaffiliated and may vary.
Learn more about why Boots?
Our Commitment to Inclusion
At Boots, we celebrate diversity and create an inclusive workplace where every colleague thrives. We’re an equal-opportunity employer, dedicated to ensuring fair conditions for all. Whether you’re seeking part-time possibilities, job share flexibility, or interview adjustments—we want you to perform at your best.
Ready to Apply?
If you’re selected, you’ll attend an in-store interview within 14 days.
We’re open to discussing flexible options (e.g., part-time or job share) during the application process and offer reasonable adjustments.
Join us in shaping the future of healthcare retail.
Follow applying [via standard process]+[Boots corporate career portal].
- After application, we’ll connect next steps immediately.**
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