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Customer Advisor
Customer Advisor
Part Time | 18 or 22.5 hours per week Permanent Contract
Location: B&Q Peterborough Hours: Shifts available Monday – Sunday, 7:00am – 8:00pm Hourly Rate: UK notional £13.10 per hour
About the Role
We believe that anyone can improve their home to make life better. Every day, we empower millions of customers with the ideas, advice, tools, and confidence to create a home they’ll love. Join us as a Customer Advisor, where you’ll play a key role in transforming people’s living spaces.
What’s the Job About?
As a Customer Advisor, you’ll become an expert sales guide, skilled in:
- Advising customers on their home improvement projects
- Driving sales and achieving targets
- Stock management, display setup, and maintaining a well-presented store
- Optional training in paint-mixing and cutting timber
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your primary focus? Delivering outstanding customer service—ensuring every shopper leaves with confidence in their home improvements.
What We Need
We’re looking for a bottom-up helper with:
- A passion for home improvement—you might just have a bit of an obsession
- Friendliness and outgoing nature—you enjoy connecting with people
- Enthusiasm for learning—you’re willing to adapt to new technologies and ways of working
- Teamwork spirit—collaboration is key
- Flexibility to work a rotating schedule, including weekends, evenings, and bank holidays
What’s in It for You?
At B&Q, we value diversity and inclusion, ensuring everyone feels like they belong. Our initiatives encourage equal opportunities, and we support you through:
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Diversity & Belonging
- Access to representative networks and ally groups
- A commitment to inclusive growth
Competitive Benefits
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At least 6.6 weeks of holiday (pro-rata for part-time roles)
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Award-winning pension scheme for long-term financial security
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ShareSave options to own a stake in the business
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£600 shopping discount on your next home project
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Payroll giving support to causes you care about
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Employee Assistance Programme (EAP) for wellbeing support
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And much more!
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Generous breaks to keep you fresh and performing your best
Need Support?
For any recruitment adjustments during the process, contact recruitment@b-and-q.co.uk. We’re here to help.
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