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Customer Advisor Location: [Stellantis Liverpool Dealership](77 Mill Ln, Old Swan, Liverpool L13 4EJ) Vital: Full valid UK driving licence required
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer behind iconic brands such as Abarth, Alfa Romeo, Citroën, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We focus on individual growth, recognising the dedication, flexibility, and commitment of our team. In return, we offer a competitive salary, performance bonus, and an industry-leading benefits package.
Benefits
- Company Car Scheme: Access up to two company-branded vehicles with included insurance, servicing, breakdown, and tyre cover.
- Company Discounts: Exclusive discounts on new cars and aftersales services (MOT, body repairs, parts, servicing, tyres).
- Pension: Up to 7% employer contribution.
- Annual Holiday: 22 days start-up (increases to 26 with continued service), plus bank holidays.
- Reward Gateway: Unlimited access to 500+ discounts across fashion, tech, travel, and more.
- Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave.
- Employee Assistance Programme: Counselling, wellness resources, and practical support services.
- Occupational Health: Comprehensive coverage for physical, mental, and social wellbeing.
- Personal Accident Insurance: Global cover for employees worldwide.
- Training Opportunities: Professional development initiatives and e-learning resources.
- Shared Incentive Plan: Enables investment in the Stellantis Group.
- Health Cash Plan: Claim for % of health-related expenses under our policy.
- Paid Sick Leave: Following completion of the probationary period.
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Customer Advisor Role Overview
An opportunity to excel as part of our Aftersales team at our Liverpool dealership.
Responsibilities
As a Customer Advisor, you’ll be the primary link between customers and technicians, guiding them through their journey at Stellantis &You. Critical duties include:
- Customer & Team Communication: Maintain clear, professional dialogue with customers and colleagues.
- Digital Adaptability: Embrace new digital systems and propulsion strategies as part of our digital transformation.
- Consultative Selling:
- Propose and package additional repair recommendations from the Vehicle Health Check.
- Sell Service Plans to retain customers within the Stellantis network.
- Secure customer satisfaction through exit briefings and follow-up contacts.
- Technical Consultations:
- Provide repair cost estimates and turnaround timelines.
- Address concerns/questions when repairs are recommended.
- Keep customers informed of progress and any supplementary works needed.
- Prepare and explain invoices, and handle payments.
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Requirements & Equal Opportunities
We are looking for an experienced automotive Customer Advisor. Demonstrated expertise in customer relations and mechanical advice handling is essential.
Stellantis values equal opportunity and is committed to equal employment enforceable under race, religion, sex, age (B Brit), national origin, disability, and sexual orientation. We proudly hold Defence Employer Recognition Scheme (ERS) Gold status, welcoming veterans and armed forces transitioning into civilian roles.
If you have access or diversity needs, or if you’d like further discussion on this role, please contact our recruitment team for assistance.
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