Boots UK
Customer Advisor
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Customer Advisor (Customer Service Team, Onsite Roles) – Boots
Hourly rate: £13.02 - £15.10 (Rising to £15.10 or higher after 6 months in role, depending on location)
Joining Boots: Your Next Career Step
Whether you’re entering your first job or transitioning from retail experience, this role is your opportunity to grow with Boots, offering award-winning training, great pay, and a supportive work environment.
About the Role
Reporting to the Assistant or Store Manager, you’ll play a pivotal role in our day-to-day operations, boosting our customers’ experience and ensuring store efficiency. Your responsibilities will include:
- Frontline customer support: Assist customers at till points, provide exceptional advice on our wide range of products, and recommend tailored solutions—big or small.
- Promote key offers and schemes: Share vital in-store deals and promotions to help customers make the most of their shopping.
- Maintain store excellence: Ensure products are optimally displayed, assist in and behind the scenes with stock management, organisation, and store presentation, and uphold high hygiene standards.
- Collaborate with colleagues: Work closely with your team to deliver a seamless shopping experience, keeping our stores clean and welcoming.
- Bespoke training: Enjoy free, accredited training led by the Institute of Customer Service, shaping the top customer advisors of tomorrow.
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What You’ll Need
Essential Skills & Attributes
Full training is provided, but we seek candidates who:
- Flourish in fast-paced environments, handling varied duties with enthusiasm and adaptability.
- Communicate effectively—both listening and advising are core—while maintaining compassion and patience.
- Build and champion teamwork, fostering an inclusive and positive atmosphere.
- Energise through the small things—tiny gestures create lasting impacts on customer satisfaction.
- Embrace our values: Be proud to represent Boots, helping customers discover the right products for their needs.
Desirable but Not Mandatory
- Prior experience in customer care or retail (enhances success but isn’t a prerequisite).
Our Benefits
Salary & Rewards
- Competitive starting pay with [upward progression after 6 months] to enhance your earnings.
- Hourly rate adjusted for selected Boots locations.
Employee Perks
- Boots Retirement Savings Plan (for your long-term financial future).
- Discretionary annual bonus (your performance matters!).
- Generous discounts as a colleague of a trusted brand.
- Better leave offers—enhanced maternity/paternity/adoption pay and even a top-up gift card when life’s most exciting news arrives.
- Flexible benefits menu—customised per your needs.
- Free, 24/7 mental health support via TELUS Health’s Employee Assistance Programme (health and wellness are priorities here).
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Culture & Community
- A mouse, consideration, and openness drive our values: here’s where diversity and inclusivity thrive.
- As The Heart of Boots, you contribute to positive change—supporting our colleagues and customers every day.
Why Work at Boots?
With an inclusive workplace, clear promotion opportunities, and a commitment to employee growth, we trust and invest in the people who make our stores—and our community—exceptional.
Next Steps
If successful in our application, you’ll receive an in-store interview invitation within 14 days. We’re also happy to explore part-time or job-share arrangements for candidates seeking flexible solutions, aligned to full-time equivalent roles.
Question? Need support? Reasonable adjustments during applications/tests—get in touch so we can help you shine.
Apply today—not just a job, but a career. [[Link via boots.jobs]]
Note: Any third-party salary estimates are independently generated and may not reflect actual Boots compensation.
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