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Customer Advisor
Customer Advisor – Hourly Role (£13.02 – £15.10/hour with progression to £15.10 in 6 months)
Location: Selected London locations
About the Role
Join Boots as a Customer Advisor and combine valuable experience with supportive training. This opportunity is ideal for job seekers new to work as well as those looking to advance in retail. You’ll work onsite, reporting to the Assistant or Store Manager, with potential responsibilities including:
- Supporting customers on the tills
- Providing professional advice on our products
- Delivering an exceptional experience through outstanding service
- Promoting in-store promotions and schemes
- Maintaining tidy stock, a polished front-of-store, and smooth operational flow
- Assisting across back-of-shop tasks as required
- Bringing our customers success with guidance on products they may not have considered
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You’ll receive award-winning training accredited by the Institute of Customer Service—so kickstart your retail journey with the confidence to shine.
What You’ll Need
Essential Skills & Mindset: Full training is provided, and we’re seeking individuals who:
- Thrive in fast-paced environments
- Communicate clearly and listen empathetically
- Value teamwork and collaboration
- Know how small gestures elevate customer satisfaction
- Are enthusiastic about representing Boots as proud brand ambassadors
Desirable (but not essential): Experience providing customer service.
Our Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts (30-50% savings on products/services)
- Enhanced leave entitlements including maternity, paternity, and adoption leave benefits
- Plus a gift card for expecting parents/adopters
- Flexible benefits tailored to your needs
- Free, 24/7 TELUS Health counselling and support
Get help with your application
Your very own career expert that helps elevate your application to the next level.
To discover our full range of flexible benefits: boots.jobs/rewards
Why Join Boots?
At Boots, our values are rooted in fostering a considerate, inclusive culture where everyone thrives. We celebrate diversity and create a workplace where:
- All colleagues feel valued and respected
- Positive and supportive environments empower growth
- Employees become brand advocates impacting our customers for the better
Next Steps
If successful, you’ll receive an in-store interview invite within 14 days.
Full-time roles may be discussed for part-time arrangements or job share flexibility. Reasonable adjustments for the application/interview process are accommodated—your comfort is our priority. Apply today to shape part of a career we’re passionate about.
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