Lookers
Customer Advisor
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Customer Advisor
Customer Advisor – Newcastle Customer Contact Centre
About Lookers
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands and selling a broaderange of new and used vehicles across over 150 dealerships in the UK and Ireland.
Our people are our greatest asset, and we’re committed to recognising the valuable contribution each makes. That’s why we invest in a leading rewards and benefits package that supports your career, wellbeing, and life outside work.
The Role: Customer Advisor
Contract Type: Permanent – Full Time Hours: 40 hours per week (Monday to Saturday, 8am to 6pm) Salary: Up to £30,000 OTE (including a basic of £22,000, plus bonus)
Be the Voice of Lookers – Join our Customer Contact Centre!
About the Role
Are you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we’re looking for motivated Customer Advisors to become part of our centre of excellence.
This is your chance to shape the future of customer engagement at Lookers – by:
- Driving bookings
- Delivering exceptional service
- Supporting sales and aftersales activity
As a Customer Advisor, you’ll be the front line of interaction with our customers, handling calls, emails, live chats, and digital enquiries. You’ll use technology and product knowledge to turn opportunities into bookings and ensure every interaction reflects Lookers’ brand values and high standards.
What You’ll Be Doing
🛠️ Service & Aftersales Support
- Book essential maintenance efficiently and accurately via outbound calls
- Promote and sell service plans to retain customers
- Identify upsell opportunities during bookings
- Provide consistent and professional responses to all enquiry types
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📞 Customer Experience Delivery
- Maintain a friendly, engaging, and helpful tone across all channels
- Ensure customer service aligns with Lookers and manufacturer standards
📊 Quality & Performance
- Meet or exceed performance expectations across outbound activity
- Maintain high-quality notes, recall checks, and accurate data entry
- Act as an extension of the dealership team (both sales and aftersales)
- Support lead generation for new/used vehicle sales
💡 Technology & Processes
- Use Lookers systems and CRM platforms efficiently
- Stay updated with brand, product, and system training
- Ensure GDPR compliance and data accuracy in all interactions
🤝 Working with Others
- Build supportive relationships with colleagues and dealership teams
- Take ownership of problems and follow through to resolution
- Champion a positive, collaborative, and customer-focused culture
📚 Learning & Development
- Complete all mandatory Lookers and manufacturer training
- Stay updated on changes in product offerings, FCA guidelines, and legislation
- Continuously improve communication, organisation, and sales skills
What We’re Looking For
You’ll thrive in this role if you have:
- ✅ Previous experience in a customer service, contact centre, or sales environment (preferred)
- ✅ Strong communication skills – both written and verbal
- ✅ Confidence in using technology and CRM systems
- ✅ A target-driven mindset with attention to detail
- ✅ Ability to work as a team player who enjoys helping others and learning new skills
- ✅ Flexibility to work on a rota, including weekends and bank holidays
Core Benefits
Competitive Rewards & Career Growth
- Competitive salaries with structured pay scales and progression opportunities
- Generous annual leave (increases with length of service)
- Enhanced family leave, including:
- 6 months’ full pay for maternity and adoption leave
- 2 weeks’ full pay for paternity leave
- Training to advance your career, including manufacturer brand and management training
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Health & Wellbeing
- Eyecare vouchers to support vision care needs
- Smart Health – 24/7 access to GP services for mental and physical wellbeing
- Dental insurance for everyday care and unexpected treatments
- Optional critical illness cover for peace of mind
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with stream, save, and track features via a user-friendly app
- Free will writing services to help plan your future
- Flexible life assurance and partner life assurance
Leisure & Lifestyle
- Discounted gym memberships to support an active lifestyle
- Travel insurance to explore with confidence
- Home and technology vouchers
- bYond card with exclusive retail and lifestyle discounts
Our Commitment
We are an equal opportunities employer. We’re committed to:
- A working environment free from discrimination
- An inclusive culture that empowers everyone to bring their whole self to work
- Supporting people to reach their full potential
Employment Terms
If your application is successful, we will conduct relevant employment checks before your start date. These may include:
- Verifying your recent employment, address, and credit history
- A standard criminal record check
- A driving licence check (if applicable)
Please note: All offers of employment are subject to a 6-month probation period commencing from your start date.
We are committed to upholding your privacy rights. For details on how we process your data, please read our Privacy Notice.
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