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Customer Advisor
Customer Advisor (Customer Service Associate)
Hourly Rate: £13.02 – £15.10 After 6 months in role: Rate increases within selected London locations.
Why This Role?
A fantastic opportunity whether you’re inexperienced and seeking valuable work experience or an experienced retail professional looking for a fresh challenge. This could kickstart your career with one of the UK’s leading retail brands.
About The Role
Reporting to the Assistant or Store Manager, you’ll work onsite in a dynamic retail environment, contributing to customer interactions, transactional areas, and back-of-house operations. Duties include:
- Engaging with customers: Actively listen, answer queries, and offer thoughtful advice on products—big and small! Ensure their experience is smooth, friendly, and personalised.
- Promoting store offers: Drive interest in in-store promotions, discounts, and schemes to maximise customer engagement.
- Maintaining store operations:
- Display products attractively to enhance accessibility
- Support cashiering, general till operations, and frontline sales
- Assist in stock management (reception of goods and organisation)
- Support & Teamwork: Collaborate with colleagues to adopt-sharing a customer-first mindset, fostering a well-run, clean, and customer-pleasing store.
- Award-winning training: Earn Institute of Customer Service-accredited certifications.
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Essential Requirements
While we provide full training for this role, we’re looking for people who:
- Thrive in fast-paced, varied environments
- Excel in communication, listening, and troubleshooting queries skillfully
- Enjoy team collaboration for cohesive team goals
- Understand that attention to detail amplifies customer loyalty
- Are passionate about representing Boots as a customer-focused and brand-aligned colleague
Bonus Skills (Not Required)
If you have any of the following, you’d be an even stronger fit:
- Previous experience in customer service, retail, or sales
- Skills in resolving complex customer queries gracefully
What We Offer
- Competitive Pay: £13.02–£15.10 per hour (increasing after 6 months)
- Boots Retirement Savings Plan: Secure your future
- Bonus Scheme: Discretionary annual rewards
- Employee Discounts: Generous Savings
- Family Support:
- Matching maternity/paternity/adoption pay + gift card
- Flexible Benefits: Tailored with options beyond weathery weather
- Employee Assistance Programme: 24/7 free mental health support via TELUS Health
- Flexible working options (part-time/job share on-demand for advertised full-time roles) We strive to accommodate accessible adjustments for additional support needs.
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Why Join Boots?
We champion a team culture that empowers every individual. Our mission? To embody inclusivity so you can grow—in your own way—while leveraging your unique strengths. Our commitment to transparency ensures a truly diverse workplace where everyone feels valued.
At Boots, compassionate teamwork empowers better retail experiences for our customers.
Next Steps
If your application succeeds, we’ll welcome you for an in-store interview within 14 days.
Note: Part-time/job share arrangements can be discussed for full-time advertised roles. We’re committed to reasonable adjustments for applicants requiring support during the hiring process.
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