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Customer Advisor
Customer Advisor
Part Time – 22.5 hours per week | Permanent Contract
📍 Location: B&Q Rotherham
Hourly Rate: £13.10 per hour Shift Times: Monday – Sunday, 7.00am – 10.00pm
About the Role
We’re looking for a passionate individual to join our team, helping to manage our vibrant garden centre, care for plants, and support customers with outdoor inspiration and advice.
Familiarity with plant care is helpful but not essential—training will be provided. If you simply have an enthusiasm for home improvement and gardening, this could be the perfect fit.
We believe home improvement transforms lives. As a Customer Advisor, you’ll be key in helping customers:
- Find the right products for their projects
- Get personalised advice
- Be inspired by ideas and designs
Your role goes beyond sales—you’ll also help with stock management, display setup, and maintaining a great store environment. You’ll even get to expand your skills in areas like paint mixing and timber cutting, ensuring a comprehensive understanding of home improvement solutions.
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What We Need
Ideal candidates will embody:
- Happiness to help and natural enthusiasm for supporting others
- A genuine keen interest in home improvement
- Friendly yet professional communication skills
- Eagerness to learn through new technologies and processes
- Ability to work flexibly and collaboratively on a rota including evenings, weekends, and bank holidays.
If you’re outgoing, adaptable, and love solving problems for customers—you’d thrive here.
What’s in it for you?
Company Values & Culture
We value diversity, inclusion, and belonging. You’ll join a team that prioritises your growth and provides:
- Supportive workplace culture where every opinion is valued
- Access to representative networks promoting equality and inclusion
- Wellness support, understanding that well-being matters to everyone differently
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Competitive Benefits
- Generous 6.6 weeks’ holiday (23 days + Bank Holidays)
- Award-winning pension scheme that helps you plan for the future
- ShareSave options, allowing you to buy company shares
- Employee Assistance Programme for mental and emotional support
- Discounts on shopping and gardening products
- Wellbeing benefits tailored to your needs
- Flexible working with adequate breaks
You’ll be paid £13.10 per hour—a fair rate to reflect your contributions.
Application Support
To ensure a smooth application experience, we offer recruitment adjustments. If you need any support, contact: recruitment@b-and-q.co.uk.
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