Boots UK
Customer Advisor (Airport)
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Customer Advisor (Airport)
Customer Advisor – Onsite Role
Hourly Rate: £13.02 – £15.10 (rising to £15.10+ across selected locations after 6 months)
Joining Boots as a Customer Advisor offers a fantastic opportunity—whether you’re just starting your career or seeking a new challenge in retail.
About the Role
You’ll work alongside your Assistant/Store Manager, delivering exceptional service across our stores. Your days could include:
- Assisting customers at the till, offering advice, and showcasing our product range.
- Building an understanding of our in-store offers, promotions, and customer schemes to share valuable recommendations.
- Supporting store operations by arranging shop floors, ensuring smooth stock replenishment, and maintaining high presentation standards.
- Collaborating with your team to create a welcoming, clean, and productive environment—the little things make a big difference.
- Receiving award-winning training, accredited by the Institute of Customer Service.
What You’ll Need
Full training is provided, so we’re looking for candidates who:
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✔ Thrive in a fast-paced, varied environment and enjoy adaptability. ✔ Communicate effectively—listening and responding with empathy. ✔ Work well in teams, fostering a collaborative and supportive culture. ✔ Recognise that small actions (e.g., personalised advice, neat displays) enhance customer satisfaction. ✔ Commit to being a proud brand ambassador for Boots, helping customers find the right products.
An important note on references: To obtain an airside pass, we require five years of uninterrupted references (day-specific). Gaps over 28 days must be covered by additional references. The reference period must align with the last five years from today.
Desired (but not essential): Experience in customer-facing roles and service Excellence.
Our Benefits
We offer a competitive package designed to support both your career and wellbeing:
- Boots Retirement Savings Plan – Plan for your future.
- Discretionary annual performance bonus – Rewarding achievement.
- Generous staff discounts – Save money on our products.
- Enhanced paternity/maternity/adoption leave – Financial support and a gift card for new parents.
- Flexible benefits scheme – Tailored perks to suit you.
- 24/7 counselling & support (via TELUS Health’s Employee Assistance Programme).
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Explore our full rewards package here. Does not apply to all roles.
Why Choose Boots?
We’re a company committed to positive change—and to helping you succeed. Our workplace is built on:
🔹 Inclusivity & respect – Everyone belongs here. 🔹 Growth opportunities – Evolve with us. 🔹 Passion for diversity – We champion individuality.
At Boots, together we make life better.
What’s Next?
If you apply successfully, you’ll be invited for an in-store interview within 14 days.
We’re open to flexible working arrangements, including job share or reduced hours.
Support available: Reasonable adjustments can be made to assist throughout the application and interview process.
For more, visit [Boots Careers](insert URL).
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