Boots UK
Customer Advisor
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Customer Advisor
Customer Advisor – Hourly Rate: £13.02 to £15.10 in London
This role is a fantastic opportunity for new entrants seeking foundational experience or experienced professionals in retail looking for a career shift. The hourly rate increases to up to £15.10 after 6 months in role.
About The Role
As a Customer Advisor, you’ll work onsite under the Assistant or Store Manager, assisting across various key areas:
- Assist customers at the tills, offering guidance and advice on our premium products
- Provide tailored recommendations and enhance the shopping experience with small touches, like offering baskets and familiarising customers with in-store offers
- Work in the backshop or general store operations
- Contribute to store efficiency through product display, stock management, and front-of-house service
- Collaborate as part of a team to maintain the store’s cleanliness, presentation, and hospitable environment
Full, award-winning training is provided, accredited by the Institute of Customer Service.
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What You’ll Need To Succeed
Essential Skills & Attributes:
You’re required to:
- Excel in fast-paced, varied environments
- Communicate effectively and actively listen
- Foster a collaborative team dynamic
- Recognise that small actions create meaningful customer interactions
- Embrace the opportunity to become a proud ambassador for Boots, helping customers find the best products to suit their needs
(Training is fully provided, so no prior experience is required.)
Desirable (Not Essential):
- Experience delivering exceptional customer service, particularly in retail. However, enthusiasm and willingness to learn are equally valued.
Our Benefits
Our comprehensive package includes:
- Free Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced pay and support during maternity, paternity, or adoption leave
- Flexible benefits scheme
- Free, 24/7 counselling through TELUS Health via our Employee Assistance Programme
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Further details about rewards options are available at Boots jobs rewards page. Note: Salary estimates from third-party platforms are not verified by Boots.
Why Join Boots?
We proudly create an inclusive, supportive culture where everyone can thrive and contribute their unique perspectives. We actively champion:
- Diversity & equality
- An environment where employees feel valued and motivated to perform at their best
- Employee-focused initiatives driven by the principle: “With you, we change for the better.”
Next Steps
If your application is successful, expect an in-store interview within the next 14 days. Full-time roles are negotiable for part-time or job-sharing arrangements, and any necessary adjustments will be facilitated during the application process.
We’re committed to inclusivity, so if you require assistance, don’t hesitate to ask.
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