Boots UK
Customer Advisor
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Customer Advisor
Customer Advisor (Paying £13.02–£15.10 per hour in London)
The hourly rate will increase after 6 months in role.
Joining us as a Customer Advisor is a fantastic opportunity—whether you’re looking to start your career and build experience or transition into a new role after retail, this could be the start of an exciting future with us.
About the Role
You’ll work onsite, reporting to the Assistant or Store Manager, supporting key operations such as:
- Assisting on the till
- Advising customers about our products
- Supporting internal logistics, including in-store stock and backshop operations
Key responsibilities include:
- Creating a positive customer experience by listening, answering queries, and offering tailored product advice—big or small, these actions make a difference
- Promoting in-store offers and schemes to maximise customer engagement
- Maintaining an efficient and clean retail environment, including stock management, till operations, and displays
- Collaborating with your team to deliver superior service, ensure a tidy and visually appealing store, and foster aழiveling workplace
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You’ll receive award-winning training accredited by the Institute of Customer Service.
Requirements
Essential
(Full training will be provided—we’re looking for someone who thrives in these conditions:)
- Ability to work effectively in a fast-paced, varied environment
- Strong communication and listening skills
- Enjoyment of teamwork and promoting a collaborative culture
- Recognition that attention to detail enhances customer interactions
- Commitment to being a proud brand ambassador for Boots, helping customers find the best products
Desirable (but not essential)
- Experience delivering excellent customer service, particularly in retail or advisory roles
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave (bonus pay + gift card for new parents/adopters)
- Flexible benefits scheme
- Free, 24/7 counselling and support via TELUS Health’s Employee Assistance Programme (EAP)
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Explore our full rewards offering at boots.jobs/rewards. Please note: Any salary estimates from third-party sites are unauthorised and may not reflect actual pay.**
Why Boots?
At Boots, our culture prioritises inclusivity and consideration, helping everyone feel valued and thrive. As an equal-opportunity employer, we celebrate diversity, cover all employees’ back every day, and believe that through being better—together—we change lives for the better.
What’s Next?
If successful, you’ll receive an in-store interview within 14 days. Additionally:
- For full-time roles, we’re open to discussing part-time or job-sharing arrangements during your application.
- If you require reasonable adjustments (e.g. extra support for interviews or applications), we’re happy to accommodate you.
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