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Customer Advisor
Customer Advisor – Hourly Rate: £13.02 - £15.10 (with 6-month increment)
Joining us as a Customer Advisor offers an excellent opportunity, whether you’re starting your career or exploring a new challenge after retail experience. This role marks the potential beginning of a fulfilling career at Boots.
About The Role
Primary Responsibilities:
- Deliver exceptional customer service by helping at tills, advising customers, and assisting in the back shop.
- Position yourself as a trusted advisor, understanding customers’ needs, answering questions, and highlighting products—from well-known items to those they’ve never considered.
- Promote in-store offers and schemes to enrich the customer experience.
- Ensure store operations run smoothly by:
- Organising product displays
- Maintaining efficient till operations
- Supporting stockroom and inventory tasks
- Collaborate with colleagues to uphold a clean, presentable, and welcoming store environment.
- Gain exclusive award-winning training, accredited by the Institute of Customer Service, to build customer service expertise.
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What We’re Looking For
Essential Criteria:
Full training will be provided, but we seek candidates who:
- Thrive in a dynamic and fast-paced environment.
- Communicate empathetically—listening deeply and responding thoughtfully.
- Embrace teamwork and foster a collaborative, supportive culture.
- Recognise that small details significantly impact customer experiences.
- Passionate about promoting Boots as a brand and helping customers discover their ideal products.
Desirable (Not Mandatory):
- Prior experience in customer service or a retail setting where great service moves the needle.
Our Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts – save on a wide range of products and services
- Enhanced parental leave:
- Ensured maternity/paternity/adoption pay
- Gift card for expecting parents or adoptive families
- Flexible benefits scheme – tailor rewards to what matters most to you
- 24/7 mental health and Support – free access via TELUS Health’s Employee Assistance Programme
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For additional perks and flexible benefits options, visit boots.jobs/rewards.
Disclaimer: Third-party sites referencing our salary ranges are not endorsed by Boots and may display inaccurate data.
Why Join Boots?
At Boots, we believe in creating a workplace where:
- Inclusivity and consideration empower every colleague to be their authentic self, unlocking their full potential.
- Diversity and positivity are at the heart of everything we do—bringing out the best in our team, customers, and communities.
- We are an equal opportunity employer, committed to fostering equality and accessibility for all.
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Next Steps
If your application succeeds, you’ll be invited for an in-store interview within 14 days.
- Flexible Working: Full-time roles display the option for part-time arrangements or job-sharing.
- Reasonable Adjustments: We’re happy to support applicants/interviewees at every stage to ensure full participation.
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