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Customer Advisor
Customer Advisor – Hourly Rate: £13.02 to £15.10
An exciting opportunity to kickstart your career—whether you're eager to gain retail experience or seeking a fresh challenge.
About the Role
This role reports directly under an Assistant or Store Manager and involves working across various store functions:
- Supporting customers at the register
- Advising shoppers on products and offers
- Assisting in the back shop and stock rooms
- Ensuring stores run smoothly
Your core responsibilities include:
- Delivering outstanding customer service:
- Building rapport with patrons by listening attentively and offering tailored advice
- Sharing knowledge about promotions, loyalty schemes, and product recommendations that enhance their shopping experience
- Maintaining store excellence:
- Organising product displays and stock rooms
- Supporting till operations and back-end operations
- Collaborating with colleagues to uphold store standards
- Supporting training accredited by the Institute of Customer Service
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What You’ll Need
Essential Skills & Attributes
(Full training is provided—we’re looking for enthusiasm!)
- Thriving in fast-paced, varied environments
- Strong communication and active listening skills
- A proactive attitude with an eye for detail in customer interactions
- A passion for building brand loyalty—whether small gestures or big gestures, we value excellence
- Belief in collaboration and teamwork
Desirable (but not essential)
- Prior experience in customer service or retail
Our Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity, paternity, and adoption leave support (including a gift card)
- Flexible benefits scheme
- 24/7 counselling and support via TELUS Health (our Employee Assistance Programme)
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For more tailored rewards, visit boots.jobs/rewards. Note: Third-party salary estimates are not verified by Boots.
Why Join Boots?
At Boots, we believe diversity, collaboration, and individual potential transform lives—for our customers and our colleagues. We commit to an inclusive, positive, and equal-opportunity environment, where everyone can grow.
Next Steps
Interested? If successful, you’ll be contacted for an in-store interview within 14 days. We’re open to flexible arrangements for full-time roles, including part-time and job share.
Reasonable adjustments are available to support applicants and candidates at every stage.
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