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Customer Advisor – London (Hourly Rate: £13.02 to £15.10, Rising After 6 Months)
Joining Boots as a Customer Advisor is an excellent opportunity—whether you're just starting your career or looking for a new challenge in retail. This role offers a great springboard to long-term growth with our reputable brand.
About The Role
As a Customer Advisor, you’ll work onsite under the guidance of an Assistant Manager or Store Manager and cover key customer-facing and operational tasks, including:
- Front-of-store customer experience:
- Provide exceptional support at tillpoints, empowering customers with guidance, advice on products, and recommendations tailored to their needs.
- Create positive interactions—listening actively to simplify their experience, answering queries, and uplifting their shopping experience through small, thoughtful gestures.
- Promoting in-store offers and schemes:
- Develop in-depth knowledge of promotions and loyalty schemes to deliver seamless, enriching service.
- Operational support:
- Ensure smooth store operations—ranging from merchandising floor spaces to managing stock efficiently.
- Elevating store excellence:
- Collaborate with your team to maintain an immaculate, welcoming, and high-standard retail environment.
- Training:
- Take part in award-winning Boots training accredited by the Institute of Customer Service to hit the ground running with thorough support.
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Requirements
This role is fully trainable, and we’re looking for positive, motivated individuals who thrive in a dynamic setting. Key traits we’d love to see include:
Essential Skills & Mindset
- The ability to work effectively in a fast-paced, versatile environment.
- Strong communication and empathy to connect genuinely with diverse customers.
- A collaborative spirit, embracing teamwork and contributing to a positive culture.
- Understanding that attention to detail—no matter how small—enhances the customer experience.
- A passion for becoming a proud brand ambassador for Boots, advocating our products and ethos.
Desirable Skills & Experience
- Prior experience in customer service or retail (though not a requirement).
** Benefits**
Explore the wide range of benefits that support your wellbeing, career progression, and financial security:
- Boots Retirement Savings Plan: Secure your future.
- Discretionary annual bonus.
- Generous employee discounts across Boots brands.
- Enhanced family leave benefits: Extended maternity/paternity/adoption pay plus a complimentary gift card for new parents.
- Flexible benefits scheme tailored to your needs.
- Free, 24/7 counselling & support via Boots’ Employee Assistance Programme (TELUS Health).
Get help with your application
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Pledge more into looking after you—visit boots.jobs/rewards to explore further. Note: Salary estimates on external sites are neither provided nor endorsed by Boots and may differ from actual rates.
Why Join Boots?
At Boots, we’re committed to fostering a work environment that promotes inclusivity, free-thinking, and growth. As an equal opportunity employer, we’re dedicated to:
- Celebrating diversity and the unique strengths of every individual.
- Creating a supportive, welcoming culture for all colleagues.
It’s not just a job—it’s a beginning. With you, we strive to make a difference every single day.
Next Steps
If you’re offered the position, interviews will be arranged within 14 days. We are also open to discussing part-time arrangements or job-sharing where the role is advertised as full-time. Additionally, we’re fully committed to offering reasonable adjustments to support your application or interview—just let us know how we can assist.
Apply today and be part of an environment that inspires, delivers, and grows with you.
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