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About Us
We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care.
We’re a Manchester-based business with a national reach, aiming to become the UK’s most trusted digital-first debt advice provider. Our culture is founded on trust and respect. When our people feel valued, they pass that on to our customers.
Over the past year, we’ve strengthened our brand, positioning, and values to support sustainable direct lead generation and increase awareness of commercial debt advice and solutions.
Why Do We Need You?
We’re looking for New Business Debt Advisors to join our dynamic Debt Advice team. Your role will involve supporting and advising customers on the best solutions to manage their debt effectively, helping them embrace their financial goals. You’ll be responsible for new customer acquisition and onboarding/customer management. We’re seeking the best in the business.
What’s in it for you?
We believe our people are truly our greatest asset—that’s why we prioritise their experience, from their first interaction through to their career with us. Here are some highlights of joining the MoneyPlus team:
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- Family-Friendly – We promote work-life balance and offer a minimum of 25 days’ holiday per year.
- Social – We value relationships and encourage team bonding through regular café catch-ups, group outings, or our year-end events.
- Company Philanthropy – Our staff fundraise and support our client, people, and company charity initiatives, all organised by our own Social and Fundraising Committee.
- Wellbeing – We offer a free cashback healthcare plan, discounted gym memberships/fitness deals, and a cycle-to-work scheme for healthier choices.
- Training – Our commitment to professional growth is reflected in ongoing specialised training opportunities for our team.
For more details on our company culture, visit MoneyPlus Group Careers.
What Do We Need You to Do?
Here are the core responsibilities of the role:
- Have rich, meaningful conversations with customers to understand their individual circumstances.
- Make tailored solution recommendations based on what you’ve discovered.
- Handle high call volumes while adapting your approach to suit each caller’s individual needs.
- Collaborate with multiple teams across our business, building relationships and expanding internal networks.
- Active listening, leveraging objection-handling skills when necessary to ensure solutions align with customer value.
- Keep admin tasks up-to-date; engage proactively with peers, team leaders, and managers.
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What Skills and Experience Do We Need?
We’re looking for someone who shares our passion for making a real difference in people’s lives. Your ideal profile includes:
- A desire to be part of something bigger—someone willing to impact our customers’ lives positively.
- A driving motivation to learn, grow, and improve continuously.
- Resilience and determination, able to thrive in a fast-paced environment with performance targets.
- A proactive mindset, prioritising accountability and tenacity.
- Empathy and understanding for those navigating tough financial situations.
While experience in debt advice, working under targets, or in a contact centre would be beneficial, it’s not essential. We’d rather see your commitment, potential, and alignment with our culture.
Are You Ready to Join Us?
At MoneyPlus, we strive to create a supportive, collaborative environment that fuels excellence. Driven by shared ambition, our team atmosphere encourages you to achieve your goals while building your future here with us.
Sounds like a fit? Apply now!
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