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Customer Advisor
Customer Advisor
Part Time – 15 hours per week 3 Month Fixed Term Contract Location: B&Q, Colchester Hours: Shifts available Saturday & Sunday, 7:00 AM – 10:00 PM Hourly Rate: £13.10 (UK National)
About the Role
We’re about more than just improving homes—we shape lives. At B&Q, our millions of customers rely on us for ideas, advice, tools, and confidence to create spaces they love. As a Customer Advisor, you’ll be at the heart of this mission, becoming an trusted expert who inspires and guides customers on their projects.
This role blends sales, stock management and store presentation with genuine customer service excellence. You’ll receive training in areas like paint-mixing and timber-cutting, but exceling at customer service will be your core priority every day.
Responsibilities
- Provide expert advice and support to customers on home improvement projects
- Drive sales, ensuring a high level of customer satisfaction
- Manage stock, set up product displays, and maintain a polished store environment
- Collaborate with colleagues to deliver exceptional in-store experience
- Contribute to operational tasks like merchandising and stock rotation
- Utilise new technology and adapt to evolving ways of working
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Requirements
- Finder’s delight with home improvement – eager to learn and innovative in approach
- People-person: naturally friendly, engaging, and enthusiastic about helping others
- Team player: enjoys collaborating with colleagues and thriving in fast-paced environments
- Flexible attitude – available to work weekends, evenings, and bank holidays on a rota basis
- Proficiency with technology – embracing new tools and digital solutions
- Commitment to an accurate 3-month fixed term requirement
Benefits
Working at B&Q means more than just a job—it’s a chance to belong and grow in a supportive environment where diversity and inclusion are core values.
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Professional Growth & Community
- Strong opportunities for career development, training, and upskilling
- Access to employee networks, ally groups, and mentoring schemes
- Supportive culture ensuring equal opportunities for all colleagues
Wellness & Balance
We prioritise your well-being with a holistic package:
- 20+ days annual leave (6.6 weeks)
- Award-winning pension scheme and ShareSave options
- Employee Assistance Programme (EAP) for work-related support
- Shopping discounts via employee benefits
- Flexible breaks, designed to keep you refreshed
Other Perks
- Payroll giving to support charities
- Relocation support, if applicable
For additional support during the application or interview process, contact recruitment@b-and-q.co.uk regarding any recruitment adjustments.
[This role refers to an onsite position – #LI-ONSITE]
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