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Customer Advisor
Customer Advisor – Boots Retail
- Hourly wage:
- £13.02–£15.10 (determined by location within London)
- Automatic end-of-6-month pay increase.
About The Role
Led by the Assistant Store Manager or Store Manager, this onsite Customer Advisor role combines hands-on customer service with operational support, including:
- Front-of-house duties: Supporting at tills, assisting customers, and providing advice on products
- Customer relationships: Listening attentively, recommending products, and delivering a personalised shopping experience with small but meaningful gestures
- Sales & promotions: Promoting in-store offers, discounts, and loyalty schemes confidently
- Store operations: Assisting with product display, stock management, inventory in stockrooms, and maintaining a tidy, customer-friendly retail environment
- Team collaboration: Working with colleagues to uphold shop standards and foster a pleasant shopping atmosphere
- Training: Award-winning programme accredited by the Institute of Customer Service.
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What You’ll Need
We offer full training, so essential qualities include:
- Thriving in fast-paced, varied retail environments
- Strong communication & active-listening skills
- Ability to work collaboratively, promoting a team-first mindset
- Pride in exceptional customer interactions through small attentions to detail
- Eagerness to represent Boots as a dedicated brand ambassador
Desirable (but not required):
- Previous experience in customer service or retail.
Our Benefits
- Boots Retirement Savings Plan
- Annual discretionary bonus
- Employee discounts (generous savings across our products)
- Enhanced parental leave: Increased pay + gift card contributions for new parents/guardians
- Employee Assistance Programme: Free 24/7 counselling via TELUS Health
- Flexible benefits options with additional perk flexibility tailored to your needs
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(Note: Pay guides shown on external websites are not official Boots information.)
Why Join Boots?
We nurture inclusivity and care within our team, ensuring every colleague feels valued and empowered to succeed. As a proud equal opportunities employer, we actively champion diversity—because together, we shape a better standard of care.
Next Steps
If shortlisted, expect to attend an in-store interview within 14 days.
Flexibility Options
Full-time roles may accommodate part-time work or job-sharing arrangements.
Accessibility Support
Boots is committed to supporting applicants with reasonable adjustments, including interview accommodations.
Ready to apply? We look forward to hearing from you.
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