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Customer Advisor
Customer Advisor – London (£13.02 – £15.10/hour)
The hourly rate for this role starts at £13.02 and increases to up to £15.10 across selected locations within London after 6 months in role.
About the Role
Join Boots as a Customer Advisor—whether you're just starting your career or looking for a new challenge in retail. This could be the beginning of an exciting journey with us.
You will work onsite, reporting to the Assistant or Store Manager, with tasks including:
- Supporting on the tills
- Advising customers
- Working in the backshop
Daily Responsibilities
- Provide exceptional customer service, including listening to their needs, answering questions, and offering tailored advice on our wide range of products
- Help customers feel comfortable and assist them with both suggested items and additional questions
- Learn and promote our in-store offers and loyalty schemes to enhance the customer experience
- Maintain a smooth-running store by ensuring products are well-displayed, tills operate efficiently, and stockrooms are organised
- Work collaboratively with team members to create a clean, welcoming, and well-presented store environment
- Participate in award-winning training, accredited by the Institute of Customer Service
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What You’ll Need
Essential Criteria
Full training is provided, so you just need to bring:
- Experience thriving in a fast-paced, varied environment
- Strong communication and active listening skills
- Enthusiasm for team collaboration and creating a positive, supportive atmosphere
- The ability to recognise how small gestures can make a big impact in customer interactions
- A commitment to be our proud brand ambassador, ensuring customers find the best products for their needs
Desirable (But Not Essential)
- Previous experience in customer care, retail, or customer service
Our Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts on Boots products and services
- Enhanced maternity/paternity/adoption leave pay, including a gift card for new parents
- Flexible benefits scheme to suit your needs
- Free, 24/7 counselling and support via TELUS Health’s Employee Assistance Programme (EAP)
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Explore full benefits at boots.jobs/rewards. Note: Any salary estimates on third-party websites are not provided or endorsed by Boots and may vary.
Why Choose Boots?
At Boots, we champion an inclusive culture where everyone can be their true self and reach their full potential. We are committed to equality and diversity, ensuring our workplace is welcoming and supportive for all.
Our mission is simple: Through you, we change for the better.
Next Steps
If you’re successful, you’ll be invited for an in-store interview within 14 days.
Boots is open to discussing part-time or job share options for full-time roles. If you require reasonable adjustments at any stage of the process, we’d be happy to support you.
Apply today and start your Boots journey!
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