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Customer Advisor
Customer Advisor (Onsite) – London
£13.02–£15.10 per hour (with increase after 6 months) Join us as a Customer Advisor – whether you're gaining your first retail experience or looking to develop your skills further. This role is an exciting opportunity to start or advance your career with Boots.
About The Role
You’ll work onsite and report to the Assistant Manager or Store Manager. Duties may include:
- Assisting on tills, advising customers, or supporting in-store operations (e.g., back shop or stock management)
- Building positive customer relationships by:
- Listening actively to understand customer needs
- Providing tailored advice on our products
- Highlighting offers and promotions they may not have considered
- Maintaining store display standards, ensuring smooth till operations, or supporting stock handling
- Collaborating with the team to deliver a:
- Clean, welcoming shopping environment
- Consistent, high-quality customer experience
Training is provided, including Institute of Customer Service-accredited certification to empower you in your role.
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Responsibilities
- Help customers feel valued through personalised attention
- Attract shoppers to schemes and promotions via clear communication
- Contribute to operational efficiency by managing product displays, improving stock organisation, and assisting with order fulfilment
- Maintain a positive team dynamic through teamwork, adaptability, and adaptability under pressure
- Promote brand confidence by embodying Boots’ values and guiding customers toward products that meet their needs
Requirements
Essential Skills/Experience
(Full training is provided; desired traits come first):
- Thrives in fast-paced, varied environments
- Listens attentively and communicates empowering beside customers
- Enjoys collaborating in a team-driven setting
- Values small acts of care and their big impact on customers
- Wishes to serve as an ambassador for Boots, offering expert guidance on our products
Desirable Skills/Experience
- Previous experience in customer-facing roles, although not essential
Benefits
- Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced benefits for maternity/paternity/adoption leave:
- Competitive pay rates
- Welcome gift cards
- Flexible benefits scheme
- Access to 24/7 counselling and support via TELUS Health’s Employee Assistance Programme
Get help with your application
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Find out more about rewards at Boots thenewjob.com/rewards.
Note: Our benefits exceed standard industry estimates; any third-party salary ranges are not validated by Boots.
Why Join Boots?
At Boots, we celebrate inclusivity, support, and individuality to ensure every colleague can thrive and reach their potential. We are rated as equal opportunity employers and prioritise an environment where diversity and respect shape every team and workplace.
Next Steps
If your application is successful, you’ll be invited for an in-store interview within 14 days.
Flexibility is valued: If the role is listed as full-time, we welcome discussions about adjusting to part-time hours or job sharing arrangements. Reasonable adjustments will be made to accommodate different application or interview needs.
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