Boots UK
Customer Advisor
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Customer Advisor
Customer Advisor (Hourly Rate: £13.02 – £15.10 increasing after 6 months)
Whether this is your first job or you’re looking for a new challenge, joining Boots as a Customer Advisor offers a fantastic opportunity to grow in a supportive and rewarding environment.
About the Role
You’ll report into the Assistant or Store Manager and work onsite across multiple tasks, including:
- Staffing tills and checkouts
- Advising customers on products and offers
- Helping in the back shop/distribution area
- Contributing to a smooth-running store
Key responsibilities include:
- Delivering exceptional customer service: Listening to customers, answering questions, recommending products, and creating a welcoming atmosphere with small but impactful gestures.
- Promoting in-store offers and schemes: Ensuring staff and customers are informed about promotions and deals to drive engagement.
- Ensuring store efficiency: Maintaining product displays, providing till support, and assisting with stock management in stock rooms.
- Collaborating with team members: Working together to deliver a clean, organised, and customer-friendly retail environment.
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You’ll receive award-winning training accredited by the Institute of Customer Service.
What You’ll Need
Essential Criteria
Full training is provided, so we’re looking for individuals with the following traits:
- Ability to thrive in a fast-paced, varied environment
- Strong communication and listening skills
- Enjoyment of teamwork and fostering a collaborative dynamic
- A mindset that recognises how small actions create meaningful customer impact
- A commitment to being a prideful brand ambassador for Boots
Desirable (but not essential) Skills/Experience
- Previous experience in customer care or retail
Our Benefits
At Boots, we offer a range of enhanced rewards to support your well-being and career growth, including:
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Your very own career expert that helps elevate your application to the next level.
✔ Boots Retirement Savings Plan ✔ Discretionary annual bonus ✔ Generous employee discounts ✔ Enhanced maternity/paternity/adoption leave (including a gift card for new parents) ✔ Flexible benefits scheme ✔ 24/7 counselling support via TELUS Health’s Employee Assistance Programme
For more details, visit boots.jobs/rewards.
Why Join Boots?
We’re committed to a considerate and inclusive workplace, where everyone can thrive as their best self. As an equal opportunity employer, we embrace diversity and create a supportive environment that drives continuous improvement—because with you, we change for the better.
Next Steps
If your application is successful, you’ll be invited for an in-store interview within 14 days.
Note: Boots is open to discussing part-time or job share options for advertised full-time roles. Reasonable adjustments are available to support applicants and interviewees.
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