Hastings Direct
Customer Advisor Motor Claims
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Customer Advisor (Motor Claims – Write-Off)
Join our dynamic Claims Team and help customers navigate total loss motor claims with empathy, expertise, and efficiency.
Working Hours & Shift Patterns
- 37.5 hours per week, Mondays to Fridays
- Rotational shift pattern between 09:00 – 17:30
Training
- First 4 weeks of in-person training at our office
Hybrid Working Approach
- Visit the office once a week for most roles
- Fully remote on other days
- Some office attendance required for training and events
Salary & Benefits
- Starting salary: £26,230
- Comprehensive benefits package
- Flexible and supportive working environment
Location
- Leicester office (city centre, near train station)
About Hastings Direct
At Hastings Direct, we aim to be the best and biggest digital insurance provider in the UK. Our Customer Teams play a crucial role in delivering high-quality insurance service through daily interactions with thousands of customers.
Key Responsibilities
As a Customer Advisor (Motor Claims – Write-Off), you will:
- Support customers whose vehicles have been deemed total losses (write-offs)
- Work closely with repair suppliers to accelerate returns
- Provide clear guidance and proactive updates on claim progress
- Ensure transparency to prevent confusion and improve the customer experience
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Daily duties include:
- Managing a portfolio of write-off claims
- Handling inbound/outbound calls from customers and partners
- Providing excellent customer service with empathy and clarity
- Maintaining accurate records, reserves, and proactive case reviews
Person Specification
We’re looking for a Claims Customer Advisor with:
- Outstanding customer service skills
- Strong verbal and written communication
- Active listening and objection-handling ability
- Negotiation and organisational skills
- High level of attention to detail
Why Join Hastings Direct?
We operate by our "4Cs" principle: Colleagues, Customers, Company, Community
Benefits include:
- Full training with expert guidance and a buddy system
- Up to 5% bonus (discretionary)
- Relaxed, friendly & diverse working environment
- Career progression opportunities
- On-site restaurant (Harrys) and Costa coffee
- Refer-a-friend scheme (£500 per successful referral)
- New Microsoft Surface laptop
- 25 days holiday + bank holidays (with buy/sell flexibility)
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Diversity & Inclusion
As a Disability Confident employer, we ensure fair recruitment. If you require adjustments, contact: recruitmentteam@hastingsdirect.com
We embrace equality, celebrating all backgrounds. A thorough credibility & credit check will be conducted as part of the process.
About Hastings Group
- Fast-growing, digitally-focused insurance provider
- Serves over 4 million UK customers
- Over 4,600 colleagues worldwide
Vision: "To be the best and biggest digital insurance provider in the market" – through an innovative, inclusive, and engaging environment.
Would you like to join a team that values diversity, growth, and fun? Find out more about #LifatHD and our Colleague Stories!
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