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Customer Advisor
Customer Advisor – London (Hourly £13.02–£15.10 + Overtime Potential)
Joining us as a Customer Advisor is an exciting opportunity, whether you're an early-career professional seeking valuable experience or someone with retail expertise looking for fresh challenges. This could be the start of an exceptional career with us.
About the Role
As a Customer Advisor, you’ll work onsite, reporting to your Assistant or Store Manager. Your days will involve supporting customers, assisting on tills, providing product advice, and managing the back shop. Key responsibilities include:
- Delivering exceptional customer service, from active listening and answering queries to guiding customers through our range and introducing complementary products
- Promoting in-store offers, schemes, and newly launched products with confidence
- Ensuring operational excellence – stock organisation, till performance, and maintaining neat, appealing store presentations
- Collaborating across teams to foster a welcoming environment where every customer feels valued
- Receiving accelerated training accredited by the Institute of Customer Service
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Essential Requirements
Full training is available, but we’re looking for individuals who:
- Thrive in dynamic and fast-paced environments, switching effortlessly between tasks
- Excel at clear, empathetic communication—motivational approaches work best
- Embrace teamwork, prioritising a collaborative culture and endorsement of our brand values
- Recognise the impact of small touches (detail-oriented) in shaping positive experiences
- Passionate about Boots – eager to advocate for our values and help customers discover the best products
Desirable (Not Essential) Skills
While not required, you’ll stand out if you have:
- Experience in customer service or retail (though new applicants are encouraged to apply)
Why Join Boots?
- Rewarding salary progression: Your hourly rate increases after 6 months in role
- Employee benefits:
- Boots Retirement Savings Plan
- Discretionary bonus
- Generous employee discounts
- Enhanced parental leave policy + e-gift card for expectant adopters/parents
- Flexible benefits scheme
- 24/7 counselling support via TELUS Health (ELAPP)
- Additional flexibility and perks (visit boots.jobs/rewards for details)
- Inclusive workplace: Proud D&I employer, fostering consideration, belonging, and tangible progression—because inclusive environments strength our collective impact.
- Open to discussion: Full-time roles may accommodate part-time or job-share arrangements with subsequent adjustments
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Next Steps
If your application is successful, you’ll be invited for an in-store interview within 14 days.
Support offered: During the application and interview process, we proactively accommodate reasonable adjustments to ensure accessibility for all.
Note: Salary estimates on third-party platforms are not verified or endorsed by Boots.
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