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Customer Advisor
Customer Advisor - Salesfloor
About the Role
Part Time – 18.75 hours per week 3 Month Fixed Term Contract Shifts Available: Monday–Sunday, 6.00 AM–10.00 PM Location: B&Q Penryn Compensation: £13.10 per hour (UK notional rate)
We believe everyone can improve their home to create a space they love. Join B&Q and be part of a team that empowers millions of customers with ideas, advice, tools, and confidence for their home improvement journeys.
The Role
As a Customer Advisor, you’ll become a trusted expert advisor— guiding customers, managing stock, setting up displays, and ensuring our store looks its best. While sales will be key, your main focus will be delivering outstanding customer service, supplemented by training in paint-mixing and timber cutting.
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What We Need from You
- People Person: Friendly, outgoing, and energised by helping others
- Customer Focused: Passionate about home improvement and supporting customers
- Adaptable: Willing to embrace new technology and evolve with our business
- Team Player: Thrives in a collaborative environment and works flexibly across shift patterns (including evenings, weekends, and bank holidays)
- Proactive: Eager to learn and grow both independently and with a team
What’s in It for You?
A Values-Driven Workplace
At B&Q, we’re committed to building a diverse and inclusive workforce where everyone belongs. You’ll have access to employee networks supporting underrepresented groups and allies, helping us foster a culture of equality.
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A Competitive Benefits Package
Enjoy a supportive working environment with the following perks:
- 6.6 weeks’ holiday entitlement
- Award-winning pension scheme
- SaveAs You Earn (ShareSave) options
- Payroll giving to support causes you care about
- Employee Assistance Programme for mental health & wellbeing support
- Discounted shopping at B&Q
- Targeted colleague wellbeing benefits
- Extended breaks to keep you refreshed
Support During Hiring
For any adjustments needed during the application or interview process, please contact us at recruitment@b-and-q.co.uk.
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