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Customer Advisor
Customer Advisor – £13.02 to £15.10 p/h (increases after 6 months)
Whether you're just starting your career or looking for a new challenge in retail, this opportunity with Boots could be your next step.
About the Role
As a Customer Advisor, you’ll work onsite under the direction of an Assistant Store Manager or Store Manager. Your responsibilities include:
- Ensuring a smooth customer experience on the till, offering advice, and assisting with purchases
- Supporting in-store shoppers—listening to their needs, answering questions, recommending products, and adding small but meaningful touches
- Promoting special offers, schemes, and promotions to enhance customer satisfaction
- Maintaining Store operations, including product display, cash handling, and stock management
- Collaborating with the team to create a welcoming, clean, and professional environment
- Receiving award-winning training (accredited by the Institute of Customer Service)
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What You’ll Need
Essential skills:
- Thriving in a dynamic, fast-paced environment
- Strong communication and active listening
- Ability to work effectively as part of a team
- Ability to see the little details that make a difference
- Desire to be a brand ambassador for Boots, driving positive customer interactions
This role provides full training, so prior experience in retail or customer service is not required. A passion for keen interaction and willingness to excel will bring you the most success here.
Desirable but not essential:
- Experience in customer care or retail service
Benefits
As part of your role, you’ll enjoy:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave benefits (including gift card support)
- Flexible Benefits Scheme
- Full access to 24/7 counselling and support through TELUS Health Employee Assistance Programme
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For more details on our flexible reward package, visit boots.jobs/rewards. Note: Any salary estimates from third-party sources are unauthorised and may vary.
Why Boots?
We aim to create an environment where inclusion and consideration allow every colleague to feel valued and thrive. As an equal-opportunity employer, we celebrate diversity and invest in creating a positive, welcoming workplace for all. Your contribution here makes a difference—impacting customers and teams, shaping a better baseline for Boots.
What’s Next?
If selected, you’ll be invited for an in-store interview within 14 days.
Whenever a role is advertised as full-time, our teams welcome discussions about part-time, job-sharing, or flexible work options throughout the application process. If additional support is required during interviewing or recruitment, please let us know—we’re happy to provide reasonable adjustments to help you succeed.
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