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Customer Advisor
Customer Advisor • Hourly Rate: £13.02 – £15.10 (Increasing After 6 Months)
Whether you’re starting your first job or seeking new retail experience, this role offers a fantastic opportunity to grow with Boots. Full training is provided, and you could be the start of a successful career with us.
About the Role
You will operate onsite, reporting to the Assistant Store Manager or Store Manager, supporting tasks such as:
- Front of House:
- Assisting customers, answering queries, and advising on our extensive product range
- Engaging with customers—listening, recommending products, and making small gestures (e.g., offering a basket)
- Sales & Promotions:
- Sharing in-store offers, discounts, and loyalty schemes to enhance the customer experience
- Store Support:
- Ensuring retail floors are well-stocked and visually appealing
- Supporting till operations and stockroom tasks
- Collaborating with teammates to maintain a clean, welcoming environment
- Career Development:
- You’ll receive award-winning training accredited by the Institute of Customer Service
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What You’ll Need to Succeed
This role requires individuals who thrive in dynamic workplaces and benefit from supportive training. Key traits include:
Essential:
- Ability to manage a fast-paced environment
- Strong communication and active listening skills
- Teamwork orientation—fostering a collaborative and positive atmosphere
- Commitment to empathy—the idea that "the little things" matter in customer interactions
- A desire to be a proud Boots ambassador
Ideal (but not required):
- Previous customer-facing or retail experience
Our Benefits
We offer a generous benefits package, including:
- Boots Retirement Savings Plan
- Discretionary annual bonus
- 35% staff discount on all products and services
- Enhanced parental leave pay and a gift card allowance for new parents or adopters
- Employee Assistance Programme (EAP) – free, 24/7 professional support via TELUS Health
- Flexible benefits scheme tailored for your individual needs
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More details can be found at boots.jobs/rewards. Note: Salary estimates on third-party sites are not guaranteed or endorsed by Boots.
Why Join Boots?
At Boots, we embrace diversity, inclusivity, and respect, fostering a culture where every colleague can thrive. Our mission is driven by compassionate service—below the counter, in the stock rooms, and on the shop floor—because together, we drive meaningful change.
Next Steps
If your application is successful, you’ll be invited for an in-store interview within 14 days of applying.
We will also accommodate flexible arrangements, such as converting full-time roles into part-time or job-share positions upon request. If you need reasonable adjustments during the application or interview process, please let us know how we can support you.
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