Boots UK
Customer Advisor
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Customer Advisor
Customer Advisor (Customer Service Associate)
Hourly Rate: £13.02 - £15.10 (progressive rate increase after 6 months in selected London locations)
Why Join Boots? Joining Boots as a Customer Advisor opens doors – whether you’re building your first work experience or seeking a new challenge in retail.
About The Role
Reporting to the Assistant Store Manager or Store Manager, your primary responsibility is delivering exceptional customer service, whether on tills, assisting in our back shop, or supporting store operations. Your responsibilities include:
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Creating Memorable Customer Experiences
- Active listening to understand customer needs
- Providing tailored advice on Boots’ fantastic products
- Recommending complementary items and offering helpful services like basket provision
- Ensuring customers leave feeling valued and cared for
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Promoting In-Store Offers and Schemes
- Knowledge of loyalty programmes and promotions
- Passionate promotion of initiatives that enhance the customer experience
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Ensuring Smooth Store Operations
- Merchandising shop floor to maintain visual appeal and accessibility
- Supporting till operations to deliver a seamless checkout experience
- Stockroom assistance to maintain efficiency in inventory management
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Team Collaboration & Store Presentation
- Working as part of a team to deliver exceptional service daily
- Maintaining a clean, welcoming store environment
- Representing Boots as a proud brand ambassador
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Professional Development
- Access to award-winning training, accredited by The Institute of Customer Service
What You’ll Need
Essential Skills:
- Adaptability: Excelling in dynamic, fast-paced environments
- Communication: Strong listening and articulating skills
- Team Player: Enjoys collaboration and maintaining a positive team culture
- Customer-Centric Mindset: Understanding how small actions contribute to outstanding service
- Brand Enthusiasm: Desire to champion Boots as a market-leading retailer
Experience: Full training is provided, but we look for individuals who thrive in varied roles with a positive, helpful attitude.
Nice-To-Have Skills (Optional)
- Customer Service Experience (while not essential, prior retail or advisory experience is advantageous)
What We Offer
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Core Benefits:
- Boots Retirement Savings Plan – Securing your financial future
- Generous Employee Discounts – Save onBoots’ range while you work
- Annual Bonus – Competing matched bonus
- Flexible Benefits – Tailored perks to suit your needs
- Enhanced Parental Support – Increased leave pay alongside a gift card for new parents and adoptive families
- Access to Wellbeing Support – 24/7 counselling via TELUS Health Employee Assistance Programme
Get help with your application
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For an extensive benefits overview, visit boots.jobs/rewards.
Salaried or своему salary rates on external platforms not endorsed or recruited by Boots. No tiền rule guarantees to parole and may change.
Why Work With Boots?
Our commitment to inclusion and diversity ensures every colleagues feel part of a vibrant, supportive community. We pride ourselves on fostering an environment where everyone can thrive.
In empowering our employees, Boots impacts lives and businesses across communities.
Next Steps
If successful, you’ll be invited for an in-store interview within 14 days.
We encourage open dialogue about flexible working arrangements, such as part-time or job-sharing roles for previously advertised full-time positions.
If you require additional support during the application or interview process, please don’t hesitate to ask – we’re here to ensure you feel confident in representing the best of yourself.
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Skills