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Customer Advisor
Customer Advisor
Full Time – 36.75 hours per week | 3 Month Fixed Term Contract | UK Pay Rate: £14.17/hour (inc. £1.07 location allowance) | Fully remote or B&Q Croydon store location
About the Role
We believe home improvement can transform lives. As a Customer Advisor at B&Q, you’ll bring joy and confidence to customers by offering expert advice, product knowledge, and dedicated service. This role is ideal for those who love debates and discussions, crave learning, and thrive in customer-centric environments.
As part of our retail team, your day-to-day tasks won’t just about sales. You’ll also:manage stock, set up displays, promote a welcoming store atmosphere, and enhance customer confidence.
For those who enjoy creativity and problem-solving, you’ll receive on-the-job training in paint mixing and cutting timber.
What You’ll Do
- Solve customer conundrums on how to enjoy beauty, style or convenience—in their home, garden or community.
- Inspire customers through engaging conversations.
- Sell product choices and promote additional aspirational additions we might offer to improve their experience.
- Reduce waste and increase sales opportunities.
- Stock and categorise inventory for the ever-changing retail mix.
- Quickly move displays and personalise installation methods to ensure our tills are filled.
- Adapt to the customer base as it evolves—and with it, our in-store product.
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We Need
- A passion and enthusiasm for home improvement buses unbinding you.
- Customer service sense and a love for talking to people.
- Flexibility to work evenings, weekends, or Bank Holidays.
- Eager to grow with new technologies or methods.
- Strong team player mindset.
You Belong at B&Q
We believe everyone deserves an equal opportunity to be their true self at work.
Diversity and inclusion are at the heart of our business, and we actively support colleagues through various networks.
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You’ll receive:
- Compelling training and development opportunities, enabling you to hone your skills and progress in the future.
- A safe, trusting culture where respect and dignity are paramount.
- Fantastic benefits:
- Competitive salary (inc. location allowance, plus potential bonuses).
- Award-winning pension scheme (B&Q Guaranteed Pension Scheme).
- ShareSave options.
- 6.6 weeks of holiday*.
- Employee Assistance Programme.
- Discounts on shop items.
- Magnificent breaks, athletic facilities, therapy time, and more wellness benefits.
Notes
*When applying, you’ll also receive full holidays during the contract’s 3-month period.
To discuss additional adjustments during recruitment or interviews, please contact: recruitment@b-and-q.co.uk.
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