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Customer Advisor
Customer Advisor
Salary: The hourly rate for this role is £13.02–£15.10, with increases after 6 months in role, across selected locations in London.
About the Role
Perfect for your first job or to progress your retail career, this role offers a great opportunity to start or grow with Boots.
Recognised by the Institute of Customer Service, this position provides full training in an award-winning programme.
Core Responsibilities:
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Deliver exceptional customer service
- Listen and respond to customer needs
- Offer tailored advice on our fantastic products
- Recommend unexpected items to enhance customers’ experiences
- Ensure customers feel valued through thoughtful gestures
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Promote in-store offers and schemes
- Share relevant promotions to enhance customer engagement
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
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Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
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Support operational tasks
- Ensure accurate product display
- Maintain smooth operations at tills
- Assist with inventory in backroom and stock rooms
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Maintain a vibrant team environment
- Collaborate with colleagues
- Keep the store clean, welcoming and well-presented
We foster a culture where consideration and inclusivity allow everyone to thrive, making Boots an excellent employer.
Requirements
Essential
Full training is provided—we seek agents who excel in:
- High-paced, multifaceted work
- Clear, empathetic communication
- Teamwork to achieve collaborative goals
- Attention to detail for impactful interactions
- Passion for promoting positive brand ambassadorship
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable (not essential)
Familiarity with customer care or related service experience would be beneficial.
Benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous discounts for employees
- Extended parental leave pay + gift card for adoptive/moms
- Flexible benefit scheme
- Free counselling support (24/7)
To discover more flexibility-enabling benefits, visit boots.jobs/rewards. Third-party salary estimates are not provided or endorsed by Boots.
Our Values
Inclusivity drives us—we actively embrace diversity with an equal opportunity employer commitment. Your potential drives our transformative work:
«With you, we change for the better»
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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