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Customer Advisor
Customer Advisor – Boots (Hourly Rate £13.02 - £15.10)
Hourly Salary: £13.02 - £15.10 (uplift to £15.10 eligible after 6 months)
Joining us as a Customer Advisor is an exciting opportunity, whether you're gaining your first experience or seeking a new challenge in retail. This role marks the beginning of a rewarding career with Boots.
About the Role
Reporting to the Assistant Store Manager or Store Manager, you’ll participate in key store operations, such as:
- Assisting on the tills
- Providing expert customer advice on products
- Supporting the back-shop operations
Your responsibilities include:
- Creating memorable shopping experiences by actively engaging with customers—listening to their needs, answering questions, and offering tailored recommendations that may include products they hadn’t considered.
- Supporting in-store campaigns and promotions by familiarising yourself with offers and sharing them with customers.
- Ensuring the shop floor appears inviting—including product display, till service quality, and stockroom logistical consistency.
- Collaborating with your team to maintain the store’s cleanliness and presentable appearance for a welcoming customer experience.
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Training: Full award-winning training, accredited by the Institute of Customer Service.
What You’ll Need
Boots provides full training, but success in this role hinges on the following essential skills:
- Thriving in fast-paced, diverse environments
- Clear, empathetic communication
- Teamwork and a culture of collaboration
- Appreciating that small, mindful actions significantly enhance customer interactions
- A passion for ambassadorship, helping customers discover the best products, and proudly representing the Boots brand.
Desirable Skills
While not mandatory, the following will strengthen your application:
- Experience in customer care or delivering exceptional customer service.
Benefits of Joining Boots
- Retirement Savings Plan
- Discretionary annual bonus
- Substantial employee discounts
- Improved leave benefits: enhanced maternity, paternity, and adoption pay, plus a gift card for new parents/guardians.
- A flexible benefits scheme.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Additional support includes 24/7 free counselling through TELUS Health’s Employee Assistance Programme.
Register for further details: boots.jobs/rewards —Note: Pay estimate accuracy not guaranteed.
Our Commitment to Diversity and Inclusion
At Boots, we value every colleague for who they are and empower them to fulfil their potential. As an equal opportunities employer, we champion gender diversity, embrace different backgrounds and perspectives, and strive for an autonomous, inclusive environment.
Reasonable adjustments for the recruitment/interview process are available. Part-time roles are open for discussion, and job-sharing options may align with full-time advertisements.
Next Steps
If shortlisted, you’ll receive an in-person interview invitation within 14 days.
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