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Customer Advisor
Customer Advisor – Hourly PAY: £13.02 to £15.10 — Hourly rate increases after 6 months
This role offers a fantastic opportunity, whether you’re starting your first job or looking to advance your retail experience. It marks the beginning of a new career with us.
About the Role
As a Customer Advisor at Boots, you’ll report to an Assistant or Store Manager and work onsite. Your responsibilities may include:
- Assisting on tills
- Advising customers about products
- Supporting back-of-store operations (e.g., stock management)
Key Responsibilities:
- Provide exceptional customer service with a personal touch – active listening, answering inquiries, and recommending products.
- Promote in-store offers, discounts, and loyalty schemes to enhance customer value.
- Maintain operational efficiency by ensuring shelves are stocked, service is seamless, and the store remains clean, professional, and welcoming.
- Collaborate with colleagues to deliver an outstanding shopping experience.
- Complete award-winning training accredited by the Institute of Customer Service.
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What You’ll Need
Full on-the-job training is provided—we seek candidates who thrive in a dynamic work environment and share the following qualities:
Essential:
- Ability to work at pace and efficiently handle a varied workload.
- Strong communication & listening skills for empathetic customer interactions.
- Enthusiasm for collaborative teamwork and a "little things matter" mindset.
- Passion for championing the Boots brand and helping customers find the best products.
- Commitment to creating memorable customer experiences.
Desirable (not essential):
- Relevant experience in customer-facing roles (e.g., retail, hospitality).
Our Benefits
- Retirement Savings Plan
- Discretionary annual bonus
- Employee discounts at Boots
- Enhanced leave pay (maternity, paternity/adoption) + £100 gift card for new parents.
- Flexible Benefits scheme
- Free 24/7 counselling support via TELUS Health.
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Explore more flexibility benefits: boots.jobs/rewards.
Note: Salary estimates on third-party sites are not verified by Boots.
Why Join Boots?
We pride ourselves on a supportive, inclusive environment where:
- Diversity & equal opportunities thrive.
- Inclusivity enables everyone to shine.
- Teamwork drives positive change: a team at the heart of Boots.
Next Steps
If you’re selected, you’ll be invited for an in-store interview within 14 days. We’re open to discussing part-time or job-share arrangements for advertised full-time roles. Please let us know if adjustments are needed to support your application/selection process.
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