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Customer Analytics Manager
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Hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.
Embark on a transformative journey as a Customer Analytics Manager at Barclays, within the Chief Data and Analytics Office (CDAO), where you will play a pivotal role in supporting data selections for ad-hoc communications, including essential regulatory activity. This role focuses on the delivery of operational and regulatory campaigns, ensuring the accurate targeting of customers with the right messages. You will be responsible for undertaking data selections using SAS based on business requirements, contributing to the seamless execution of campaigns that support Barclays' strategic goals. Join us to shape the future of banking by evolving our digital landscape and supporting the Customer Targeting team in the delivery of impactful data-driven communications.
This role offers an exciting opportunity for professionals looking to develop their data and targeting skills within a global financial institution. If you are passionate about data-driven insights and ensuring accurate targeting for impactful communications, we want to hear from you.
Key Responsibilities
- Collaborate with internal teams to understand business requirements and ensure the correct customer data is selected for targeted communications.
- Execute data selection using SAS and SQL to ensure precision in targeting, especially for operational and regulatory campaigns.
- Maintain a strong focus on data quality, ensuring that selections are accurate and aligned with business needs.
- Work within tightly controlled environments to deliver accurate and timely data selections while adhering to rigid processes.
- Contribute to the continuous improvement of data targeting processes and methodologies.
Requirements
To be successful as a Customer Analytics Manager, you should have:
- Advanced proficiency in SAS/SQL: Strong experience with data manipulation and query development.
- Experience working in complex data environments: Ability to navigate and work within large-scale, intricate data infrastructures.
- Strong attention to detail: Precision is crucial to ensure flawless campaign delivery, especially under strict timelines and regulatory requirements.
- Ability to handle tight deadlines: Experience in delivering high-quality work under pressure, ensuring compliance with regulatory standards.
- Strong communication skills: Ability to collaborate with technical and non-technical stakeholders, and articulate complex data insights to diverse teams.
Other Highly Valued Skills Include
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- Financial Services experience: Understanding the regulatory environment and specific challenges within the financial industry.
- Project management skills: Experience in managing projects or campaigns, balancing multiple priorities, and delivering on time.
- Experience with data visualization or reporting tools: Familiarity with tools like Tableau, Power BI, or similar for presenting data insights to stakeholders.
- Knowledge of data privacy regulations: Awareness of GDPR and other data protection laws that impact customer communications.
- Experience in a customer segmentation role: Understanding customer behaviours and segmentation to deliver personalized, targeted communications.
- Experience with campaign selection: Prior knowledge or experience in managing customer targeting for marketing, regulatory, or operational campaigns.
You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Northampton, with a hybrid working model of working a minimum of 2 days per week in the office.
Purpose of the Role
To enable data-driven strategic and operational decision making through extracting actionable insights from large datasets, performing statistical and advanced analytics to uncover trends and patterns, and presenting findings through clear visualisations and reports.
Accountabilities
- Investigation and analysis of data issues related to quality, lineage, controls, and authoritative source identification, documenting data sources, methodologies, and quality findings with recommendations for improvement.
- Designing and building data pipelines to automate data movement and processing.
- Apply advanced analytical techniques to large datasets to uncover trends and correlations, develop validated logical data models, and translate insights into actionable business recommendations that drive operational and process improvements, leveraging machine learning/AI.
- Through data-driven analysis, translate analytical findings into actionable business recommendations, identifying opportunities for operational and process improvements.
- Design and create interactive dashboards and visual reports using applicable tools and automate reporting processes for regular and ad-hoc stakeholder needs.
Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
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All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
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