Nationwide
Customer Analytics Specialist
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Customer Analytics Specialist
We are looking for a Customer Analytics Specialist to join our Unsecured Lending team with proven expertise in managing campaign activity. You will play a key role in delivering campaigns for our Credit Card customers, from helping them benefit from our best offers to getting the right support to customers who need our help.
You will use your technical skills and attention to detail to ensure that campaign activity is delivered to the highest standard with a customer-centric approach, working closely with teams across Nationwide and third parties to ensure campaigns are delivered timely and accurately.
- Key Responsibilities
- Enjoy a role with opportunity to build strong relationships across multiple areas to drive actions and decisions that directly impact customers.
- From owning end-to-end projects to using data insights to influence selection strategies, you will broaden your skills and make a visible impact across the organisation.
- Your influence will help shape customer contact strategies, ensuring we meet customer needs, reward loyalty, and support the long-term sustainability of the business.
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If you’re motivated by meaningful analysis and the opportunity to influence real-world outcomes, this role offers a place where your contribution truly counts.
Working Environment
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
Location
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
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About Nationwide
Virgin Money is now part of Nationwide. Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Application
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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