Activ8 Energies
Customer and Technical Support Executive
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Customer and Technical Support Executive
Activ8 Solar Energies are actively seeking a Customer and Technical Support Executive to be the frontline of customer support, assisting customers with technical issues related to solar systems. The position would be based here in Carrickmacross, Co. Monaghan. This is a full-time permanent position inclusive of a competitive salary, pension, healthcare, and additional benefits.
We're dedicated to empowering homeowners and businesses towards self-sustainability through exceptional customer experiences and innovative products. Be part of an industry that's shaping the future of our planet.
Why Join Us?
At Activ8, we're not just about energy efficient upgrades, we're about people. You'll join a team that values:
- Quality – We don't just meet standards; we set them.
- Innovation – It's in our DNA.
- Respect & Inclusion – Caring for our people fuels our success.
- Accountability – We say what we do and do what we say.
- Safety – If it isn't safe, we don't do it.
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The Opportunity:
The successful candidate will provide excellent customer service and technical support to ensure the optimal performance and efficiency of our solar systems. You will troubleshoot, diagnose, and resolve technical problems, guide customers through solutions, and escalate more complex issues when necessary.
Responsibilities:
- Diagnose and resolve technical issues related to solar systems, including inverters, panels, wiring, and software.
- Provide clear and detailed explanations of technical concepts and solutions to customers.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Guide customers through troubleshooting steps and provide remote assistance to resolve issues.
- Document all customer interactions and technical issues in our internal ticketing system.
- Work closely with product manufacturers, engineers, and installation teams to resolve on-site technical issues.
- Escalate unresolved issues to senior management.
- Provide feedback to the product development team to improve the reliability and functionality of solar products.
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Qualifications/Key Skills:
- 1-2 years of previous experience in a customer support-based position.
- Previous administrative experience within a construction or electrical company.
- Technical Support experience would be advantageous but not essential.
- Exceptional written and verbal communication skills.
- Excellent communication and customer service skills.
- Strong problem-solving and analytical abilities.
- Must live within a commutable distance from Carrickmacross, Co. Monaghan.
Our Benefits:
- Competitive Salary
- Pension Contribution
- Laya Healthcare
- Gym Memberships
- Breakfast Bar
- Plus additional benefits
How to Apply:
Interested in making a difference in renewable energy? Apply through the link provided.
Activ8 Solar Energies is an Equal Opportunity Employer.
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