Sainsbury's
Customer and Trading Manager - Convenience
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Customer and Trading Manager - Convenience
Customer & Trading Manager – Leading Our Stores
About the Role
Our Management Teams don’t just run stores—they inspire change. With bold leadership, a passion for service, and an eye for growth, they empower teams to deliver exceptional experiences every day. Whether it’s ensuring product availability, maintaining high safety standards, or streamlining daily operations, these leaders roll up their sleeves and drive tangible impact.
For customers, that means:
- Better service and a smoother shopping journey
- Seamless, relevance store operations
- A will where every visit feels purposeful
This is how we bring our purpose to life—one powerful action at a time.
Your Responsibilities
In this role, you’ll:
- Work closely with a small team to ensure stores run efficiently, often as the sole lead on fewer staffed shifts.
- Lead day-to-day operations, ensuring safety, productivity, and customer satisfaction.
- Lead teams through tasks and supervision, focused on high-volume, customer-facing workflows.
- Manage performance, handle disciplinaries, and ensure fair scheduling and payroll accuracy.
- In store networks, assist other sites when needed due to team shortages or operational needs.
What Makes a Great Manager?
Key Qualities & Experience
- Experience: Proven line management in a fast-paced retail or customer-centric environment.
- Customer Focus: Passionate about exceptional service and team coaching to deliver this consistently.
- Performance Excellence: Ability to meet and exceed KPIs (sales, availability, satisfaction rates).
- Confidence & Autonomy: Experience leading operations when senior management isn’t present.
- Competence in HR: Handling disciplinaries, performance reviews, and attendance management.
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Essential Criteria
To apply, you should have: ✅ A track record of exceeding customer service expectations and motivating others to do the same. ✅ Experience leading teams in fast-paced environments—driving performance while keeping operations efficient and smooth running. ✅ Demonstrated operational leadership—leading store management when required. ✅ A history of meeting/exceeding KPIs (sales, stock availability, satisfaction, colleague engagement). ✅ Management experience covering employee relations (disciplinary proceedings, performance management).
Why Choose Us?
Rewards & Benefits
Our managers enjoy strong financial and valuable perks:
- Competitive salary—based on experience, store size, location, and complexity.
- Discounts: 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat (15% off Sainsbury’s on weekends).
- Annual bonus scheme based on personal and store performance.
- FREE food and drinks for colleagues across all stores.
- Generous paid leave, including maternity and paternity leave options.
- Pension match: 4-7.5% of contributions.
- Share scheme with discounted shares to build retail investments.
- Wellbeing support: Access to counselling, legal, and financial advice services.
- Colleague networks: Opportunities to connect with peers while advancing your career.
- Cycle to Work scheme: Tax-free bike purchases and equipment support.
- Exclusive discounts on gyms, dining, holidays, and retail vouchers.
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Inclusivity & Support
A Culture That Welcomes All
We strive to be a truly inclusive retailer, ensuring:
- Every colleague can reach their full potential in a welcoming environment.
- Every customer feels valued when they shop.
Enhanced Support Resources:
- Discretionary leave tailored for families and caregivers.
- Internal resources assisting with professional growth.
- Colleague networks promoting representation, addressing barriers, and fostering diversity.
- Training and mentorship pathways for development and career progression.
- Diversity initiatives and work culture driven by respect and inclusion.
If you require any reasonable adjustments during your application or interview, please contact us and we’ll facilitate support.
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