Sainsbury's
Customer and Trading Manager - Nightshift
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Nightshift Manager – Sainsbury’s Supermarkets
Leading in our stores
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
Key responsibilities
- Leading a team overnight to deliver all replenishment activities across the store, including prioritising deliveries, organising the warehouse, and replenishing shelves
- Often running a full store operation on your own overnight, being responsible for the full shift, safety, and wellbeing of colleagues in store
- Ensuring standards are brilliant by the morning to serve customers effectively
- Managing people and operations, including:
- Performance and capability management
- Conducting disciplinary procedures
- Ensuring accurate scheduling and pay
- Working full-time hours over 4 nights (typically 22:00–08:00) with a £4,500 premium on top of base salary
What makes a great nightshift manager
- Comfortable with nightshift working, adaptable to its physical and mental demands, and committed to safe, healthy environments for teams
- Previous line management experience in a fast-paced, operational environment
- Resilience to handle both physical and mental challenges of night work
- Delivers brilliant customer service, coaches teams to match this standard
- Experience delivering and monitoring KPIs or performance indicators
- Ability to manage disciplinaries, performance issues, or employee relations
- Leads operations independently, confidently stepping in without senior oversight
- Places inclusivity at the heart of how they work
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Essential criteria
✔ Track record in delivering customer service excellence and coaching colleagues to match it ✔ Team leadership experience in fast-paced, customer-facing roles—motivated teams, drove performance, and maintained smooth operations ✔ Proven operational leadership—took responsibility for store operations when senior managers were unavailable ✔ Demonstrated success in exceeding KPIs in areas such as sales, availability, customer satisfaction, or colleague engagement ✔ Experience managing employee relations, including performance and absence management
🔹 (Desirable) Have worked night shifts in high-volume operational environments, adapting to physical and mental demands while fostering a supportive atmosphere
Why work for Sainsbury’s?
Competitive salary
Based on experience, store size, complexity, and location
Attractive benefits
- Employee Discount Card:
- 10% off shopping* at Sainsbury’s, Argos, Tu, and Habitat after four weeks
- 15% off Sainsbury’s every Friday and Saturday
- Performance-based annual bonus
- Free food and hot drinks available in all stores
- Generous holiday entitlement, plus maternity, paternity, and adoption leave
- Pension: match 4–7.5% of your contributions
- Sainsbury’s share scheme: discounted investment opportunities
- Wellbeing support, including free emotional support, counselling, legal, and financial advice
- Employee networks to connect with like-minded colleagues
- Cycle to Work scheme: tax-efficient bike and equipment hire
- Access to special offers on gym memberships, holidays, restaurants, and retail vouchers
Get help with your application
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Store-specific benefits may vary—full details available on application
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can reach their full potential and every customer feels welcome when shopping with us.
Support for colleagues
- Enhanced discretionary leave for families and carers
- Resources and training to help colleagues excel in their roles
- Internal colleague networks ensuring true representation and helping remove barriers
- Development opportunities, including:
- Mentorship programmes
- Training courses
- Career progression pathways
- Diversity celebrations, ensuring a culture of inclusion, respect, and proactive equity
Note: Additional details on our inclusivity initiatives can be found here.
Reasonable adjustments available at any stage. If you require accommodations during application or interviews, please let us know, and we will provide support.
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