Sainsbury's
Customer and Trading Manager - Nightshift
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Nightshift Manager – Welcome to One of Our Most CriticalRoles
What You’ll Be Doing
- Leading overnight replenishment and store operations: You’ll oversee and assist in delivering all replenishment activities—directing deliveries, organising the warehouse, and restocking shelves.
- Running full-store operations independently: Many nights, you’ll manage a complete store operation on your own, taking full responsibility for the shift and ensuring the safety and wellbeing of your colleagues.
- Ensuring exceptional standards: You’ll make sure the store is impeccable by morning, ready to serve our customers with the best possible experience.
- People management and operational leadership:
- Managing performance, conducting disciplinaries, and ensuring accurate scheduling and payroll.
- Coaching, motivating, and holding colleagues accountable to our standards.
At a Glance: Terms & Incentives
This is a full-time nightshift role, working 4 nights per week (typically 22:00–08:00). Your scope builds on a base salary with the added benefit of: ✅ £4,500 premium on top of your base pay.
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What Makes a Great Nightshift Manager?
We’re looking for someone who thrives in high-pressure, overnight environments and lifts others to deliver brilliant service and operations. Ideally, you’ll:
- Be comfortable with night working:
- Understand the physical and mental demands of night shifts and prioritise creating a safe, healthy work environment for your team.
- Have strong line management experience in fast-paced, operational settings, making hard choices when needed.
- Show resilience—mentally and physically—to meet the challenges of overnight work.
- Bring exceptional customer service and the ability to coach and lead your team to excel in this area.
- Have previous experience monitoring KPIs or performance metrics.
- Be capable of handling disciplinaries or employee relations issues with professionalism.
- Begin to take ownership of operations—comfortable working independently when senior support is unavailable.
- Put inclusivity at the heart of everything.
Essential Criteria
We need someone who:
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- Demonstrates a track record of delivering outstanding customer service and successfully coaching others to do the same.
- Leads teams effectively in fast-paced, customer-facing environments:
- You must have experience motivating, driving performance, and keeping operations seamless—even with limited or zero senior support.
- Shows operational leadership:
- You’ve stepped in to oversee store operations in the absence of managers.
- Has a proven ability to impact KPIs—whether it’s sales, stock availability, customer satisfaction, or colleague engagement. Your efforts should result in measurable improvements.
- Manages employee relations issues comprising performance, attendance, and disciplinary matters effectively.
Desirable (But Not Essential)
Having previously worked night shifts in a high-volume operational setting, you’d be a strong fit if you:
- Have successfully adapted to the demands of overnight work, both practically and mentally.
- Fostered a supportive, safe atmosphere for your team throughout your shift.
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