Sainsbury's
Customer and Trading Manager - Nightshift
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Nightshift Manager – Store Leadership Role
Leading in Our Stores
Our management teams don’t just run stores—they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s ensuring product availability, maintaining safety standards, or delivering seamless daily operations, they roll up their sleeves and drive progress. The result? A more rewarding work environment for colleagues and an elevated customer experience for every shopper—proof that our purpose is brought to life, one powerful action at a time.
Key Responsibilities
- Lead a team overnight to execute all replenishment activities, including:
- Prioritising supplies and inventory
- Organising the warehouse against schedules
- Shelving and stock replenishment
- Operate as a single-night manager, overseeing the full shift independently, ensuring the safety, wellbeing, and performance of nightshift colleagues.
- Uphold excellence in standards to guarantee morning readiness and seamless start-of-shift operations.
- Manage employee performance, capability, scheduling accuracy, and fair payroll systems.
- Conduct disciplinaries as necessary while fostering a supportive team environment.
Shift & Compensation
- Work full-time hours across 4 nights per week (typically 22:00–08:00).
- Receive a £4,500 premium per annum in addition to base salary.
What Makes a Great Nightshift Manager?
- Adaptable and energised by night work, understanding the physical and mental demands and ensuring a safe, inclusive team environment.
- Previous line management experience in a fast-paced, operational setting with leadership accountability.
- Demonstrates resilience to thrive under both mental pressure and physical intensity.
- Delivers exceptional customer service and coaches teams in high standards.
- Skilled in creating/monitoring KPIs, using data to measure operational success.
- Proficient in handling employer relations, including disciplinary procedures and performance coaching.
- Capable of operating autonomously in an unsupported capacity, leading operations independently.
- Advocates for diversity and inclusion as core principles of team leadership.
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Essential Criteria
✔ Customer service excellence – Evidence of exceeding standards and coaching others in the practice. ✔ Operational team leadership – Successfully led teams in high-volume, customer-facing roles, ensuring smooth operations. ✔ Self-directed operations – steered store operations solo beyond immediate supervision frameworks. ✔ KPI measurement experience – Proven impact on key performance indicators (sales, availability, customer satisfaction, or colleague engagement). ✔ Employee relations management – Hauled discipline or absence management processes appropriately.
Desirable: ✔ Previous nightshift experience – Adaptability to overnight demands and fostering a healthy team atmosphere during unsociable hours.
Rewards of Working for Us
Your salary will vary based on experience, store size, location, and operational complexity. In addition to a competitive wage, enjoy an outstanding benefit package, including:
- Discount Card:
- 10% off shopping at Sainsbury’s, Argos, Tu, or Habitat after 4 weeks improving to 15% off Sainsbury’s every Friday/Saturday.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
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Annual bonus scheme tied to store and individual performance.
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Free food and hot drinks available in all stores.
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Generous holiday entitlement, maternity/paternity leave, and leave policies.
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Pension matching – Company contributes a minimum of 4% to 7.5% of contributions.
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Sainsbury’s Share Scheme – Purchase shares at discounted rates.
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Wellbeing support, including confidential counselling, financial/legal advice.
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Colleague networks to connect with peers for growth and shared learning.
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Cycle to Work scheme, offering tax and National Insurance savings.
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Special offers on gym memberships, dining, holidays, and retail perks.
An Inclusive Culture
Sainsbury’s is committed to being fully inclusive, where everyone can contribute at their best. Our commitment includes:
- Enhanced discretionary leave for colleagues managing family responsibilities or carer duties.
- Resources to support professional and personal growth within roles and teams.
- Internal networks fostering representation and addressing potential barriers.
- Career growth through mentorship schemes, training, and development programs.
- Recognition of diversity via events and initiatives, building a culture of respect and belonging.
For further details on inclusivity initiatives, explore our commitment here.
Discount card advantages linked open – inclusion at our core.
If you require any reasonable adjustments during the recruitment process, please let us know, and we’ll ensure fair access at every step.
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