Sainsbury's
Customer and Trading Manager - Nightshift
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Store Nightshift Manager
About the Role
Leading our stores isn’t just about running operations—it’s about driving our business forward. Our management teams are bold leaders who embody passion for service excellence and opportunity, empowering teams to consistently raise the bar for both colleagues and customers. Whether ensuring product availability, upholding safety standards, or delivering seamless daily operations, they roll up their sleeves every day to create a better experience. This is how we bring our **purpose to life **—one action at a time.
Key Responsibilities
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Leading a overnight team to deliver replenishment activities, including:
- Prioritizing deliveries
- Organizing warehouse operations
- Replenishing shelves
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Operating as the ** sole manager overnight**, accountable for the full store shift, including:
- Ensuring safety and wellbeing of colleagues in store
- Maintaining operational continuity alone when senior management isn’t present
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Guaranteeing excellent standards before morning operations begin, preparing the store to serve customers effectively
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Managing people and performance, with responsibilities including:
- Conducting performance and disciplinary reviews
- Ensuring scheduling and pay accuracy
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Work pattern:
- Full-time hours over 4 nights per week
- Night shifts run from 22:00 to 08:00
- ;
What Makes a Great Nightshift Manager
Someone who thrives with overnight working and adapts to both the physical and mental challenges that come with it, prioritising a safe, healthy working environment for their team. Ideal candidates will possess:
✅ Experience in line management within a fast-paced, high-operational retail setting ✅ Resilience capable of handling mental and physical nightshift demands ✅ A commitment to delivering exceptional customer service—ness they actively instigate and coach within their team ✅ Proven ability to deliver and monitor KPIs or other performance indicators ✅ Capacity to manage disciplinaries and employee relations, such as performance or absence issues ✅ Self-motivated operational leader who maintains control and responsibility during lone decision-making ✅ A deep-rooted value for inclusivity, ensuring every team member feels valued
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Essential Criteria
A strong track record in:
- Delivering outstanding customer service, while empowering team members to match that standard
- Leading a high-performing team within a customer-facing, fast-paced environment, including:
- Motivating associates
- Handling performance accountability
- Maintaining smooth operations
- Demonstrating operational leadership when senior managers are absent
- Exceeding resetemployee= ?performance metrics—whether in sales, availability, customer satisfaction or employee engagement
- Managing employee relations, including:
- Dealing with absence management and performance issues
Desirable (but not essential):
- Previous experience working overnight shifts in a high-volume, demanding operation, evidenced by:
- Adapting well to the physical challenges of 24-hour trading
- Creating a supportive atmosphere for colleagues during out-of-hours work
What Working Here Offers You
Salaries vary depending on:
- Individual experience
- Store size
- Complexity of operations
- Location specifics
Benefits include:
- Discount card:
- 10% off at Sainsbury’s, Argos, Tu & Habitat after 4 weeks
- Rises to 15% off Sainsbury’s every Friday and Saturday
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- Annual bonus scheme, aligned with collective and personal performance targets
- Free food and hot drinks available to all colleagues in stores
- Generous holiday allowance, plus maternity/paternity leave protections
- Pension scheme: employer-matches 4%–7.5% of your contributions
- Sainsbury’s share scheme for discounted share investments
- Wellbeing support, including:
- Counselling assistance
- Legal and financial advice
- Colleague networks: opportunities to connect with like-minded peers for career development
- Cycle to Work scheme, improving access to bike rental with tax reductions
-Plus — special offers on:
- Gym memberships
- Holidays
- Restaurants
- Retail vouchers
An Inclusive Place to Work and Shop
At Sainsbury’s, we strive to be a truly inclusive retailer where it’s possible for every colleague to achieve their full potential and every customer to feel valued. To uphold this commitment, we offer:
- Enhanced discretionary leave for family or caregiving obligations
- Ongoing training and support to help colleagues understand and excel in their roles—and as role models within their teams
- Colleague networks promoting diversity and inclusion, fostering equity and accessibility
- Development opportunities including:
- Mentoring support
- Training and career progression pathways
- Initiatives celebrating and promoting diverse identities, embedding a culture of equality, respect, and belonging
Need an adjustment? If you require any reasonable adjustments during the application or interview process, please let us know—we are here to support you.
(For more on our inclusivity journey, visit [inclusivity link]).
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