Sainsbury's
Customer and Trading Manager - Online
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Store Online Manager – Sainsbury’s
About the Role
Leading in our stores:
Our management teams don’t just run stores—they’re the driving force behind our business. With bold leadership, a passion for service, and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
Responsibilities
Key Duties Include:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for online and in-store customers.
- Collaborate with other managers to ensure an overall superior shopping experience in the store.
- People management responsibilities, including:
- Managing performance and capability.
- Conducting disciplinaries (if required).
- Ensuring accurate scheduling and pay.
- Manage online teams working early mornings (typically 04:00–08:00) to pick and prepare items for deliveries.
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Requirements
Great Online Manager Qualities:
Previous experience in:
- Line management responsibilities in a fast-paced, operational environment.
- Providing brilliant customer service and coaching teams to do the same.
- KPI/performance indicator delivery.
- Managing employee relations issues—disciplinaries, performance issues, etc.
- Operational leadership—comfortable leading alone in senior management’s absence.
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues.
- Experience in leading teams in a fast-paced, customer-facing environment, including motivation, performance, and operational success.
- Demonstrated operational leadership—taking responsibility for store operations without senior oversight.
- Measurable success in meeting or exceeding KPIs (e.g., sales, availability, customer satisfaction, colleague engagement).
- Managed employee relations issues, including performance and absence management.
Perks & Benefits
Salary will depend on experience and store size/complexity, with additional benefits including:
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Manager Exclusives:
- Discount Card – 10% off shopping at Sainsbury’s, Argos, Tu & Habitat after 4 weeks. Rises to 15% monthly on Sainsbury’s products (Friday/Saturday).
- Annual bonus scheme based on performance.
- Free food and hot drinks provided daily in stores.
- Generous holiday entitlement, including maternity/paternity leave.
- Pension match (4–7.5% contribution).
- Sainsbury’s Share Scheme – get discounted RSP investments.
- Wellbeing support – access to counselling, legal/financial advice.
- Colleague networks – professional/interest-based support groups.
- Cycle to Work scheme – tax-free bike purchases.
- Enhanced gym/holiday/restaurant discounts.
An Inclusive Workplace
Sainsbury’s is dedicated to inclusivity—every colleague thrives here, every customer feels welcome. We offer:
- Enhanced family/carer leave and discretionary support.
- Training, mentorship, and career progression opportunities.
- Diverse inclusion networks and anti-bias development initiatives.
- Events celebrating diversity and respect.
Need reasonable adjustments? Let us know during application or interview; we’ll accommodate accordingly.
see here for full inclusivity info.
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