Sainsbury's
Customer and Trading Manager - Online
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Customer and Trading Manager - Online
Online Department Manager – Strategic Leadership in Retail
About the Role
Our management teams don’t simply run stores—they are the dynamic force that shapes our business. Driven by bold leadership, a commitment to exemplary service, and an aggressive spotting of opportunities, these leaders empower their teams to elevate standards daily. From ensuring product availability, maintaining safety standards, to delivering seamless daily operations, managers roll up their sleeves and drive meaningful change. Their impact makes work fulfilling for colleagues, while customers experience next-level shopping every time they enter our doors. This approach brings our purpose to life, one impactful action at a time.
Key Responsibilities
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Strategic Management of Online Operations:
- Plan and coordinate the online picking and delivery team to guarantee seamless execution of the in-store online service.
- Oversee early-morning operations (04:00–08:00) to efficiently fulfil delivery orders.
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Leadership & Team Engagement:
- Set a visible example by coaching, mentoring, and inspiring large teams of shoppers and drivers, fostering a safe and seamless shopping experience for both online and in-store customers.
- Collaborate closely with other managers to enhance store-wide shopping experience standards.
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People Management:
- Develop and lead a team through performance and capability management, including handling disciplinaries, ensuring accurate scheduling, and managing payroll.
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Essential Criteria
To thrive in this role, you must demonstrate:
- Line Management Experience:
- Proven track record in fast-paced, operational environments, including hands-on team leadership.
- Customer Focus & Coaching:
- Record of delivering exceptional customer service and guiding teams to match this standard.
- Performance-Driven Leadership:
- Consistently meet or exceed KPIs (e.g., sales, availability, customer satisfaction, colleague engagement).
- Operational Autonomy:
- Experience taking responsibility for store operations when senior managers are unavailable.
- Employee Relations:
- Handled performance, absence management, or disciplinary issues professionally and effectively.
Success Factors for the Role
- Results-Oriented Mindset: Thrives in a dynamic environment, turning challenges into opportunities.
- Strong Operational Agility: Drives consistency even in unpredictable circumstances.
- Authentic Leadership: Inspires through action, ensuring both teams and stores surpass expectations.
Salary & Rewards
Compensation reflects experience, store size, complexity, and location. Benefits available across all stores include:
- Discount Card
- 10% off shopping at Sainsbury’s, Argos, Tu, and Habitat after four weeks.
- 15% off Sainsbury’s purchases every Friday and Saturday.
- Bonus Scheme
- Annual performance-linked bonuses for both the store and the individual.
- Colleague Perks
- Free food and hot drinks available daily.
- Work-Life Balance
- Generous holiday entitlement, maternity/paternity leave.
- Pension Matching
- 4–7.5% matching contribution on employee pension contributions.
- Share Scheme
- Opportunities to invest in Sainsbury’s shares at discounted rates.
- Wellbeing Support
- Access to counselling, legal, and financial advice.
- Networking & Growth
- Colleague networks connecting with peers for mentorship and career support.
- Health & Lifestyle
- Cycle to Work scheme offering tax-efficient bike purchases.
- Exclusive discounts on gym memberships, dining, holidays, and retail vouchers.
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Inclusivity & Diversity
We are committed to creating a truly inclusive retailer where everyone can flourish and every customer feels welcome.
- Enhanced Leave Policies: Supporting families through discretionary arrangements for carers or unique circumstances.
- Resources & Representation: Equipping colleagues with tools to excel in their roles while fostering true representation through internal networks.
- Development Opportunities: A wide range of mentorship, training pathways, and career progression initiatives.
- Diversity Initiatives: Celebrating inclusivity through partnerships and events that promote respect and opportunity.
Reasonable adjustments are always considered during hiring or interviews. Please inform us if you require support to ensure a smooth process.
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